Science & Tech · Cybersecurity · 15 hrs ago
Raksul says customer print data may have been exposed in cyberattack
Japanese online printing company Raksul said an attacker accessed its print-data system on November 8.
The system held customer-submitted print files, invoices and data for its web-mail service.
Names, addresses, phone numbers and email addresses may have been exposed, including details printed on business cards and postcards.
Raksul said credit card details, login IDs and passwords were not exposed.
The company disabled compromised credentials and stopped the account used to access the system, and said it had found no evidence of misuse causing further harm.
Some services remain suspended while others have resumed, and Raksul is still investigating the scale of the possible leak and plans to notify Japan's personal information protection authority.
Raksul said a cyberattack may have exposed personal information in customer print data stored on its systems.
The potentially exposed information includes names, company names, addresses, phone numbers and email addresses.
The company said credit card information, login IDs and passwords were not exposed.
Raksul detected the unauthorized access around 12:20 a.m. on November 8 and disabled the compromised credentials and account.
Some services were suspended for security checks, with some still unavailable on November 9.
- Who
- Raksul, an online printing company.
- What
- Unauthorized access to a system handling print-data submissions may have exposed personal information in stored customer data.
- When
- The attack was detected around 12:20 a.m. on November 8; Raksul announced it on November 9.
- Where
- Raksul’s data-submission system for its printing service.
- Why
- Not stated.
This story does not have two clearly opposing sides.
Raksul detected the unauthorized access.
Raksul suspended some services that involve data submissions while it checked their security.
Raksul began resuming some services in stages.
Raksul announced that customer data may have been exposed.
- Company
- Raksul
- Detection
- Around 12:20 a.m. on November 8
- Potentially exposed data
- Names, company names, addresses, phone numbers and email addresses
- Confirmed not exposed
- Credit card information, login IDs and passwords
- Partial service resumption
- November 9, from 7 a.m.
What people are saying
Credit card information, login IDs and passwords have been confirmed not to have been leaked.