Science & Tech · Big Tech & Internet · 6 hrs ago
Cable damage disrupts Vodafone services for 28,000 customers near Frankfurt
A cable fault disrupted services for more than 28,000 Vodafone customers in Frankfurt and Bad Vilbel on Tuesday.
Customers lost cable TV, and many also lost internet and landline phone service.
The fault affected a local connection point in Frankfurt-Ginnheim that links customers to Vodafone’s fibre network.
Vodafone said a cable was damaged during drilling work at a construction site.
Technicians are installing a new cable and reconnecting its individual fibre strands, so customers are expected to come back online gradually.
Vodafone estimated that repairs could finish around 3 a.m.
Wednesday, though that was a forecast rather than a confirmed completion time.
A cable fault disrupted Vodafone services for up to 28,386 customers in Frankfurt and Bad Vilbel on Tuesday.
The outage began at about 14:15 and affected cable television, internet and landline telephone services.
Vodafone said a cable was damaged during drilling work near a local network station in Frankfurt-Ginnheim.
Technicians found the damaged section and began installing and connecting a replacement cable.
Vodafone estimated service might be restored by about 3 a.m. Wednesday, while hessenschau.de reported that the time for all connections to return was unclear.
- Who
- Up to 28,386 Vodafone customers in Frankfurt and Bad Vilbel were affected.
- What
- A cable fault disrupted television, internet and landline services.
- When
- The outage began at about 14:15 on Tuesday, 27 October 2026.
- Where
- Frankfurt and Bad Vilbel were affected; the relevant network station is in Frankfurt-Ginnheim.
- Why
- Vodafone said a cable was damaged during a drilling operation.
This story does not have two clearly opposing sides.
The disruption began in Frankfurt and Bad Vilbel.
Technicians found the damaged section and began installing and connecting a replacement cable.
Vodafone’s dashboard gave this as the expected end of the disruption.
- Customers affected
- Up to 28,386
- Affected locations
- Frankfurt and Bad Vilbel
- Network station
- Frankfurt-Ginnheim
- Reported start
- About 14:15 on 27 October 2026
- Expected restoration
- About 3 a.m. on 28 October 2026
3 sources
What people are saying
We suspect that during horizontal directional drilling, the cable system of another network operator, which also carries our cable, was damaged.
The work is proceeding at full speed.
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