Politics · Mexico · 2 hrs ago
Profeco reports complaints against Sam’s Club, Walmart, First Cash and Elektra
Mexico’s consumer agency, Profeco, received complaints on the first day of the Buen Fin sales campaign.
The complaints named Sam’s Club, Walmart, First Cash and Elektra among the businesses with the most reported issues.
The main problems were promotions and offers not being honored, along with prices differing from what was advertised.
Clothing and shoes had the most complaints by product type, followed by technology and screens.
The complaints came from several states, with five each in the State of Mexico, Mexico City, Guanajuato and Oaxaca, and two in Morelos.
Profeco also provided 2,115 consultations about consumer rights and how to challenge problems such as late delivery or receiving the wrong item.
The agency is checking businesses and online ads during its nationwide operation, and has sent notices to 49 websites that failed to meet requirements.
Mexico’s Profeco reported consumer complaints against Sam’s Club, Walmart, First Cash and Elektra during the first day of the Buen Fin sales campaign.
The leading complaint causes were promotions not honored, with seven complaints, offers not honored, with six, and advertised prices not respected, with five.
Profeco said it had provided 2,115 consultations about consumer rights and complaint procedures.
Clothing and shoes drew the most complaints among product categories, with six, followed by technology and screens, with five.
The State of Mexico, Mexico City, Guanajuato and Oaxaca each recorded five complaints.
- Who
- Consumers complained to Mexico’s Profeco about Sam’s Club, Walmart, First Cash and Elektra.
- What
- Profeco reported complaints during the Buen Fin sales campaign.
- When
- The report was published on November 14, 2026, covering the campaign’s first day.
- Where
- Mexico.
- Why
- Consumers reported issues including promotions and offers not being honored and advertised prices not being respected.
This story does not have two clearly opposing sides.
The Buen Fin sales campaign began.
Profeco reported complaints and consumer assistance figures from the campaign’s first day.
- Promotion not honored
- 7 complaints
- Offer not honored
- 6 complaints
- Advertised price not respected
- 5 complaints
- Consumer consultations
- 2,115
- Clothing and shoes
- 6 complaints
- Online advertising monitoring
- 1,004 checks; 49 sites found non-compliant
1 source
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🛍️ ¡Que la emoción de #ElBuenFin no te haga bajar la guardia! Antes de comprar en línea, verifica que la tienda sea confiable. Con el Monitoreo de Tiendas Virtuales, Profeco te ayuda a revisar si los proveedores cumplen con la Ley Federal de Protección al Consumidor y te brinda