Science & Tech · Big Tech & Internet · 2 hrs ago
Orange and Sosh suffer nationwide network outage in France
Orange and Sosh had a nationwide network outage in France on Wednesday, 21 October.
Thousands of users reported problems, including difficulty making calls, sending texts and using mobile internet.
Some reports also said fixed internet service was affected.
Orange said the disruption affected its mobile network across the country and that its technical teams were working to identify the cause and restore service.
Orange is the main operator, while Sosh is its low-cost brand, so customers of both were affected.
The outage left many customers without basic phone and internet services, which people rely on to communicate and get online.
Some devices had regained service by 12:20, but the problem had not been resolved for everyone.
Orange said its teams were working to restore services as soon as possible.
Orange and its low-cost subsidiary Sosh experienced a nationwide network outage in France on Wednesday, October 21, 2026.
The disruption strongly affected mobile calls, text messages and mobile internet use.
Downdetector recorded thousands of reports, with a spike beginning at 11:30.
Some devices had regained network service by 12:20, but others remained affected.
Orange said its technical teams were working to identify the cause and restore services.
- Who
- Orange and its subsidiary Sosh, along with their customers.
- What
- A nationwide network outage disrupted services, especially mobile calls, texts and mobile use.
- When
- Wednesday, October 21, 2026; reports rose from 11:30.
- Where
- Across France.
- Why
- The cause was not stated. Orange said its teams were working to identify it.
This story does not have two clearly opposing sides.
Downdetector began showing a spike in reports of network problems.
Some devices had regained network service, while others were still affected.
- Affected operators
- Orange and Sosh
- Scope
- Nationwide in France
- Date
- October 21, 2026
- Reports began rising
- 11:30
- Partial recovery noted
- 12:20
3 sources
Plusieurs milliers de signalements effectués en quelques minutes: l'opérateur Orange et sa filiale Sosh sont touchés par une panne nationale de grande envergure
Grosse panne chez Orange et Sosh partout en France ce mercredi : des milliers de clients sans réseau
Plus de réseau ni d’Internet : Sosh et Orange sont en panne – ce que l’on sait
What people are saying
Our teams are fully mobilized to restore the network as soon as possible.
Our technical teams are fully mobilized to identify the origin of the incident and restore services as soon as possible.
Posts on X
Bonjour, vous pouvez rencontrer actuellement des perturbations sur le réseau mobile Orange. Nos équipes sont pleinement mobilisées pour rétablir le réseau dans les meilleurs délais. Veuillez nous excuser pour la gêne occasionnée.