Business · Companies · 2 hrs ago
AZKO wins Service Quality Award for 16th consecutive year
AZKO, a retail chain in Indonesia, received the Service Quality Award for the 16th consecutive year.
The award recognizes the company’s service quality, which it says it has worked to maintain for 31 years.
The award is based on a national survey of about 3,500 people measuring customers’ views of service and value.
AZKO also offers support after purchases, including product repairs, warranty help and customer care available seven days a week.
A 90-day replacement warranty can provide a new product if an item breaks during the warranty period and meets the applicable conditions.
Customers can also get a new-item exchange within 14 days of purchase under the rules, while some products have extra protection or free installation for eligible members and purchases.
AZKO’s 29 distribution centres support 285 stores in more than 100 cities, and the company says its store network will continue to grow.
AZKO won the Service Quality Award 2026 for the 16th consecutive year.
The award recognizes the retailer’s commitment to service quality over 31 years.
It was based on a national Service Quality Index survey of about 3,500 respondents across Indonesia.
AZKO says it offers after-sales support including warranty services, product repairs and customer care.
The retailer operates 285 stores in more than 100 Indonesian cities, supported by 29 distribution centers.
- Who
- AZKO, the retail network of PT Aspirasi Hidup Indonesia Tbk.
- What
- It won the Service Quality Award for the 16th consecutive year.
- When
- 2026. The article was published on October 28, 2026.
- Where
- Indonesia.
- Why
- The award recognized service quality, based on research measuring customers’ perceptions of service and brand value.
This story does not have two clearly opposing sides.
AZKO introduced its New Replacement Guarantee, offering a new product for qualifying damage within a 90-day warranty period.
AZKO received the Service Quality Award for the 16th consecutive year.
- Award
- Service Quality Award 2026
- Consecutive wins
- 16 years
- Survey respondents
- About 3,500 across Indonesia
- Distribution centers
- 29
- Stores
- 285 in more than 100 cities in Indonesia
What people are saying
Through the New Replacement Guarantee, we ensure that every customer not only gets a complete collection of quality products from A to Z, but also feels safe and comfortable while shopping.