Politics · Other · 9 hrs ago
Saudi Arabia says Hajj pilgrim satisfaction reached 93%
Saudi Arabia’s Hajj and Umrah minister, Tawfiq Al-Rabiah, said Hajj pilgrim satisfaction reached 93% during the 1447 AH season.
That was up from 74% in the 1443 AH season, according to the minister.
He attributed the rise to seven major changes across services, transport, technology and access to Hajj.
One change opened the Hajj services market to more providers, with 34 companies serving pilgrims from abroad, while a direct Hajj program now covers 133 countries.
The Nusuk platform and app are used by more than 70 million Muslims, and Saudi Arabia’s digital system handles more than 4.4 billion transactions a year.
The government says its work to improve pilgrim services and experiences will continue through its Hajj and Umrah program.
Saudi Arabia’s minister of Hajj and Umrah said pilgrim satisfaction reached 93% during the 1447 AH Hajj season.
Tawfiq Al-Rabiah said seven major changes contributed to the increase, including digital services, wider access to Hajj and improvements to transport.
Satisfaction rose from 74% in 1443 AH, according to Al-Rabiah.
The Nusuk platform and app are used by more than 70 million Muslims, while the digital system handles more than 4.4 billion transactions a year.
The number of historical and cultural sites prepared in Mecca and Medina rose from 15 in 2022 to 102 in 2026.
- Who
- Saudi Minister of Hajj and Umrah Tawfiq Al-Rabiah announced the figure.
- What
- Pilgrim satisfaction reached 93% during the 1447 AH Hajj season.
- When
- The 1447 AH Hajj season. The announcement was reported on November 9, 2026.
- Where
- Saudi Arabia.
- Why
- Al-Rabiah said seven major changes contributed, including wider access to Hajj, digital transformation and improvements to services and transport.
This story does not have two clearly opposing sides.
Pilgrim satisfaction was 74%, according to Al-Rabiah.
The number of prepared historical and cultural sites in Mecca and Medina was 15.
The number of visitors to the Rawdah Sharif reached nearly 16 million, up from about six million in 2022.
Pilgrim satisfaction reached 93% during the Hajj season.
Saudi news outlets reported Al-Rabiah’s announcement.
- Satisfaction in 1447 AH
- 93%
- Satisfaction in 1443 AH
- 74%
- Companies serving overseas pilgrims
- 34
- Countries included in the direct Hajj program
- 133
- Nusuk users
- More than 70 million Muslims
- Annual digital transactions
- More than 4.4 billion
2 sources
What people are saying
An extensive action plan was developed, involving the establishment of meetings, the setting of objectives, and the creation of an integrated system to manage Hajj and Umrah projects