Business · Companies · 2 hrs ago
Burger King fixes app error that let customers add free Whoppers
Burger King customers could add extra Whoppers for free to a two-for-£12 meal deal through the chain’s app last week.
The offer had been running periodically for years, but the error removed the usual charge for additional burgers.
Paul Martin bought 18 Whoppers, fries and drinks for £26.54 at a central London branch, instead of the stated price of £188.82.
He said he had tried to alert Burger King through several channels before posting publicly on X. His post reached more than 1.6 million people, and Burger King said it would investigate.
The chain removed the error within three hours of his public complaint.
A Burger King app error let customers add extra Whoppers to a two-for-£12 meal at no extra cost.
Paul Martin said he bought 18 Whoppers, 18 portions of fries and 18 drinks for £26.54, rather than the stated £188.82 price.
Burger King removed the error within three hours of Martin’s public complaint.
Martin said he had tried to report the issue through the company’s website, email and social media over the previous week.
- Who
- Burger King customers, and Paul Martin, who reported the app error.
- What
- An app error let customers add extra Whoppers to a meal at no extra cost. Burger King fixed the error.
- When
- The error was reported last week; Martin first tried to notify Burger King on October 30.
- Where
- The error affected Burger King’s app and kiosks. Martin said he bought the food at the chain’s branch on The Strand in Central London.
- Why
- The sources do not say what caused the error.
This story does not have two clearly opposing sides.
Paul Martin said he first tried to notify Burger King about the app error.
Martin posted that he had bought 18 Whoppers, 18 portions of fries and 18 drinks for £26.54.
Burger King removed the error from its app.
- Meal offer
- Two Whopper meals for £12
- Martin’s purchase
- 18 Whoppers, 18 portions of fries and 18 drinks
- Price paid
- £26.54
- Stated price
- £188.82
- Location
- The Strand, Central London
What people are saying
I have found a serious bug in your apps and kiosks.
Hey, cheers for getting in touch! Thanks for sharing this Paul. We're going to raise this with the team to investigate.