Science & Tech · AI · 6 hrs ago
CBA uses Atlassian tools to pursue $400m in AI benefits
CBA is using Atlassian’s Strategy Collection to connect the bank’s overall priorities with teams’ daily work.
The bank says it wants to become a world leader in AI banking.
It recorded about $200 million in AI benefits in the last financial year and is targeting $400 million this financial year.
The tools are intended to show how team actions contribute to the bank’s wider goals and help leaders track progress and assign resources.
CBA first tested the system in two departments last September, but stopped the trial before its planned end because both organisations were not ready for a wider rollout.
They tried again in March, when CBA moved more than 9,000 goals into the system and trained its top 20 percent of staff within six weeks.
CBA says it is also using AI in areas including customer experience, fraud and scam prevention, financial crime, cybersecurity and productivity.
Commonwealth Bank of Australia (CBA) is using Atlassian’s Strategy Collection to align teams and leaders around its AI goals.
CBA is targeting $400 million in AI benefits this financial year, after banking about $200 million last financial year.
The bank relaunched its implementation in March and migrated more than 9,000 goals in six weeks.
During that period, CBA trained its top 20 percent of personnel, including staff up to C-level, to use the tools.
CBA’s goal is to become a world leader in AI banking.
- Who
- Commonwealth Bank of Australia and Atlassian. CBA engineering platform general manager Helen Lau discussed the rollout.
- What
- CBA is using Atlassian’s Strategy Collection to coordinate work towards its AI goals.
- When
- The rollout was relaunched in March and took six weeks. CBA is targeting $400 million in AI benefits this financial year.
- Where
- Across CBA’s organisation; a more specific location is not stated.
- Why
- To keep teams and leaders aligned on CBA’s goal of becoming a world leader in AI banking and achieving $400 million in AI benefits.
This story does not have two clearly opposing sides.
This financial year we’re aiming for $400m
We attempted this in March, [and it took] six weeks
[Both] organisations, Atlassian and CBA, weren't ready to roll this out group-wide, so we stopped
CBA began a proof-of-concept for Strategy Collection in two internal departments.
CBA stopped the initial proof-of-concept because the organisations were not ready for a group-wide rollout.
CBA relaunched the implementation of Strategy Collection.
CBA had migrated more than 9,000 goals and trained its top 20 percent of personnel.
- AI benefits last financial year
- About $200 million
- AI benefits target this financial year
- $400 million
- Goals migrated
- More than 9,000
- Time to migrate goals and train personnel
- Six weeks
- Personnel trained
- Top 20 percent, up to C-level
Sources
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