Politics · China · 10 hrs ago
Hebei county resolves 3,200 public and business complaints through service desks
In Qiu County, in China's Hebei province, residents and businesses can take unresolved problems to service desks called “Come to Me if It Can’t Be Done.”
County and township officials use the desks to help with government procedures and to coordinate responses across departments.
One shop owner received help with permits and advice on changes needed to pass an inspection, avoiding costly renovations.
In another case, county officials arranged for telecom companies to fix weak mobile signals that disrupted payments at a supermarket.
The county says more than 3,200 complaints have been resolved, with a reported completion rate of 99.8%.
The process sets target times: same-day handling for simple requests, three days for cases involving several departments, and an answer within seven days for longstanding, complex problems.
Officials say they will keep improving the system so residents' and businesses' concerns are followed through.
Qiu County in Hebei has resolved more than 3,200 public and business complaints through its “Come to Me if You Can’t Get It Done” service desks.
The county reported a resolution rate of 99.8%.
The desks accept routine requests locally and send complex, cross-department cases to county-level coordinators.
The process aims to handle same-day matters that day, multi-department cases within three days, and long-standing complex cases with a response within seven days.
The county’s discipline inspection commission oversees complaints from intake through follow-up and accountability.
- Who
- Qiu County’s service desks and local and county-level departments handle the complaints.
- What
- The county has resolved more than 3,200 public and business complaints, with a reported resolution rate of 99.8%.
- When
- The article was published on November 8, 2026. It does not state when the cumulative total was reached.
- Where
- Qiu County, Handan, Hebei, China.
- Why
- The desks aim to address residents’ and businesses’ urgent problems and help them complete services and procedures.
This story does not have two clearly opposing sides.
Yuan Bin sought help with permits and renovation requirements at the town service desk.
Enforcement officers inspected his shop and advised him on changes needed to meet requirements.
The shop passed a follow-up inspection and received its permits.
New Matou Town enforcement officers visited the shop to offer reminders about food storage and electrical safety.
- Resolved complaints
- More than 3,200 public and business complaints
- Resolution rate
- 99.8%
- Same-day cases
- Handled that day
- Multi-department cases
- Due within three days
- Complex, long-standing cases
- Response within seven days
1 source
What people are saying
Regulation has rules, and the service is thoughtful.
The figures represent binding requirements.
We will continue to improve the mechanisms for getting things done, so that matters close to residents are handled, managed effectively and followed through to the end.