Science & Tech · Cybersecurity · 2 hrs ago
Cyberattack disrupts medical booking system used by up to 787 facilities
Medley confirmed unauthorized access to its Atlink system, which supports medical facilities with tasks such as appointment booking and check-in.
Atlink is used by up to 787 medical facilities across Japan, and registered patients’ personal information may have been exposed.
Medley said it learned of a possible intrusion on October 11 and confirmed unauthorized access after investigating.
It temporarily stopped the service late on October 14 while further investigations continue.
In Hokkaido, at least 18 facilities reported service disruptions, including stopped bookings or unavailable online payments.
The incident matters because it may affect patients’ personal information and access to medical services.
Medley has reported the case to Japan’s Personal Information Protection Commission and consulted police; it will announce when service can resume after investigations.
Medley said a third party had gained unauthorized access to its @link medical support system, patient app and related services.
The company said patients’ personal information registered in the system may have been exposed.
The service was temporarily suspended late on October 14 while the company investigated.
The system is used by obstetrics and gynecology facilities, and up to 787 medical institutions may be affected.
At least 18 facilities in Hokkaido reported booking or online payment disruptions as of 5 p.m. on October 15.
- Who
- Medley, which provides the @link system, reported the unauthorized access. Patients and medical facilities using the system may be affected.
- What
- A third party accessed the system without authorization, and patients’ personal information may have been exposed.
- When
- Medley received information about a possible intrusion on October 11 and suspended the service late on October 14. It announced the incident on October 15.
- Where
- The system is used by medical institutions in Japan. At least 18 affected facilities were in Hokkaido.
- Why
- Not stated
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Medley received information from an outside specialist organization about a possible unauthorized access.
Medley temporarily suspended the service while continuing its investigation.
Medley announced the unauthorized access and said patient information may have been exposed.
At least 18 facilities in Hokkaido had reported booking-system or online-payment disruptions.
- Service provider
- Medley
- System
- @link, a medical support service focused on obstetrics and gynecology
- Potentially affected institutions
- Up to 787
- Hokkaido facilities reporting disruptions
- At least 18
- Investigation alert received
- October 11
- Service suspension
- Late October 14