Business · Companies · 9 hrs ago
O2 Telefónica sells two German call centres with nearly 430 staff
O2 Telefónica is selling two call centres in Rostock and Bremen to French operator TP, which previously operated under the name Teleperformance.
The sites have nearly 430 employees in total, about 240 in Rostock and 180 in Bremen.
The sale is part of a wider restructuring as O2 Telefónica faces falling revenue and operating results.
The company plans to cut 1,100 jobs, about one in six of its positions, this year.
O2 says customer service is changing as more people use self-service tools and digital assistants.
TP says it will integrate the sites into its international network and work to ensure a smooth transition for staff and customers.
The deal still needs competition authority approval and is expected to be completed around the turn of the year.
O2 Telefónica is selling its call centres in Rostock and Bremen to French operator TP, affecting nearly 430 employees.
The deal requires approval from competition authorities and is expected to be completed at the turn of the year.
About 240 employees work in Rostock and around 180 in Bremen.
O2 will retain call centres in Hamburg, Potsdam and Nuremberg.
The sale is part of a planned reduction of 1,100 jobs at O2 Telefónica this year.
- Who
- O2 Telefónica is selling the sites to TP, a French call-centre operator; nearly 430 employees work at the sites.
- What
- The call centres in Rostock and Bremen are being sold.
- When
- The sale is expected to be completed at the turn of the year, subject to approval from competition authorities.
- Where
- Rostock and Bremen, Germany.
- Why
- O2 Telefónica says customer service is changing as customers increasingly use self-service options. The sale is part of the company’s job cuts.
This story does not have two clearly opposing sides.
O2 Telefónica’s major customer 1&1 moved to Vodafone.
O2 Telefónica announced that 1,100 jobs would be cut this year.
O2 Telefónica announced the sale of its Rostock and Bremen call centres to TP.
The sale is expected to be completed, pending approval from competition authorities.
- Employees affected
- Nearly 430
- Rostock staff
- Around 240
- Bremen staff
- Around 180
- Planned job cuts
- 1,100 this year
- Call centres retained
- Hamburg, Potsdam and Nuremberg
2 sources
What people are saying
We want to use our long-standing, trusted partnership with Telefónica to ensure a smooth transition for employees and customers.
We have to reflect these developments in our organisation and our service concepts.
The specialist TP has the resources, scale and expertise to further develop customer services for the future.