World · East Asia & Pacific · 3 hrs ago
Jakarta Police Investigate Bakery and Customer in Two Separate Cases
In Jakarta, Felicia Elizabeth accused an online bakery of falsely labeling bread as gluten-free and reported it to police.
She says she bought the bread because it was advertised as gluten-free and free of dairy and eggs, and that her child had a severe allergic reaction after eating it.
Felicia suspects the bakery repackaged products containing ingredients that its labels claimed were absent, but that allegation has not been established.
Police are handling two separate cases: a consumer fraud complaint against the bakery and a defamation complaint filed by the bakery against Felicia.
The consumer complaint has moved to the investigation stage, and police have tested a product sample in a laboratory.
The defamation complaint remains under investigation, after police tried to arrange mediation between the parties.
The police say they will continue taking legal steps in both cases.
Jakarta police are investigating two separate cases involving an online bakery and customer Felicia Elizabeth.
Felicia reported the bakery over alleged consumer fraud linked to claims that its products were gluten-free.
The bakery later filed a complaint against Felicia alleging defamation through social media.
The consumer-fraud case has moved to the investigation stage, while the defamation complaint is still being investigated.
Police say they have tested product samples and tried to mediate between the parties.
- Who
- Felicia Elizabeth and an online bakery are involved. Police are investigating both complaints.
- What
- Felicia alleges the bakery misrepresented a product as gluten-free; the bakery alleges Felicia defamed it on social media.
- When
- Felicia filed her consumer-fraud complaint on October 17, 2024. The article says her child ate the product on August 11, 2025, and reports a police statement on October 26, 2026.
- Where
- The consumer-fraud case is handled by Polda Metro Jaya. The defamation complaint is being investigated by West Jakarta Metro Police.
- Why
- Felicia says she reported the bakery after her child had a severe allergic reaction. The bakery's complaint concerns Felicia's social media posts.
Felicia Elizabeth
Online bakery
Allegations
Felicia Elizabeth
Felicia says the bakery falsely labeled products gluten-free and other allergen-free.
Online bakery
The bakery filed a complaint alleging that Felicia defamed it through social media.
Product claims
Felicia Elizabeth
Felicia alleges the bakery repackaged and resold products containing gluten, milk, or eggs.
Online bakery
The bakery's position on the product claims is not stated.
Felicia filed a consumer-fraud complaint against the bakery.
Felicia says her child ate the product and had a severe allergic reaction.
Felicia described her child's symptoms to reporters, according to the article.
Police said the bakery's defamation complaint remained under investigation and that they had tried to mediate.
- Consumer-fraud complaint
- Filed October 17, 2024
- Product incident
- August 11, 2025
- Consumer-fraud case
- Investigation stage at Polda Metro Jaya
- Defamation complaint
- Investigated by West Jakarta Metro Police
- Product testing
- Police conducted laboratory tests on product samples
What people are saying
This is not just negligence, this is deliberate fraud and puts my child's health and life at risk