World · East Asia & Pacific · 18 hrs ago
Bekasi-Cikarang KRL riders complain about crowded eight-car trains
Bekasi-Cikarang KRL riders have complained about crowded eight-car trains, especially during morning and evening rush hours.
KAI Commuter apologised and said it is using eight-, 10- and 12-car trains depending on availability and readiness.
The line shares track time with long-distance trains, so KRL services cannot run as close together as on some other routes.
KRL ridership reached 303.79 million from January to October 2026, up 5.7% from the same period a year earlier.
On weekdays, the operator runs 89 trainsets for 1,065 trips across the Jakarta area.
KAI Commuter says it is optimising train operations as passenger numbers continue to rise.
Bekasi-Cikarang KRL riders have complained that eight-car trains are overcrowded during morning and evening rush hours.
KAI Commuter Indonesia apologized and said train formations depend on the availability and readiness of trains.
The operator said services on the route use trains with eight, 10 or 12 cars.
Bekasi-Cikarang trains share track time with long-distance trains, limiting how closely KRL services can run.
KAI Commuter reported 303,792,024 KRL users across its network from January to October 2026.
- Who
- KRL riders on the Bekasi-Cikarang line and KAI Commuter Indonesia.
- What
- Riders complained that eight-car trains were crowded during rush hour. KCI apologized and said train formations reflect available and ready trains.
- When
- Complaints concerned morning and evening rush hours. KCI responded on November 6, 2026.
- Where
- The Kampung Bandan-Cikarang route, also referred to as the Bekasi/Cikarang line.
- Why
- KCI said train formations were adjusted to the availability and readiness of trains. The line also shares track time with long-distance trains.
Bekasi-Cikarang KRL riders
KAI Commuter Indonesia
Train length and crowding
Bekasi-Cikarang KRL riders
Riders complained that eight-car trains were very crowded, especially during the evening commute.
KAI Commuter Indonesia
KCI apologized for the discomfort and said some services use eight-car trains because of the availability and readiness of trains.
KAI Commuter recorded 303,792,024 users across its network.
KCI apologized on X for crowding and said train formations were adjusted to train availability and readiness.
KAI Commuter president director Purnomo Sidi gave the January-October user total to reporters.
- Train formations
- 8, 10 or 12 cars
- KRL users, January-October 2026
- 303,792,024
- Bekasi/Cikarang line users, January-October 2026
- 74.88 million, up 6.1% year on year
- Weekday Jabodetabek service
- 89 trainsets operating 1,065 trips daily
- Crowding estimate reported by KAI
- Up to 480 people per car, or about 8 people per square meter
What people are saying
Mohon maaf atas ketidaknyamanannya yang dirasakan. Saat ini, pengoperasian rangkaian telah disesuaikan dengan ketersediaan dan kesiapan sarana, sehingga masih terdapat perjalanan yang menggunakan SF 8 maupun SF 10
Mohon maaf atas ketidaknyamanan yang dialami. Dapat kami informasikan bahwa jumlah sarana Commuter Line lintas Bekasi/Cikarang yang beroperasi saat ini telah dioptimalkan sesuai dengan ketersediaan dan kesiapan sarana, sehingga beberapa perjalanan menggunakan rangkaian dengan stamformasi (SF) 8, 10, maupun 12 kereta
Dari Januari hingga Oktober 2026 total pengguna mencapai angka 303.792.024 orang