Science & Tech · AI · 11 hrs ago
Taspen Plans 24-Hour AI Customer Service for 2027
Indonesia’s Taspen plans to offer AI-based customer service in 2027 for people who use its services.
The company says the online service is intended to answer questions around the clock.
Taspen already provides information through WhatsApp, a call center, email and social media, and urges people to use official channels to avoid scams.
Branch offices will remain open for participants who prefer in-person service.
Taspen also plans to join Threads in 2027 to add another way to communicate with participants.
New identity checks are targeted for early 2027 as the company prepares for fraud involving deepfake technology.
Taspen plans to develop AI-based customer service that participants can access around the clock.
The service is intended to let participants get information and answers online whenever they need them.
Taspen announced the plan at a communications strategy meeting in Bandung on November 13.
The company also plans to expand to Threads in 2027 while keeping in-person service available at branch offices.
Taspen is preparing technology to strengthen participant authentication, with implementation targeted for early 2027.
- Who
- PT Taspen (Persero), the Indonesian state-owned pension fund and insurance provider, plans the service.
- What
- Taspen plans AI-based customer service available 24 hours a day. It also plans to join Threads in 2027.
- When
- The plan was announced on November 13, 2026. The AI service is planned for 2027.
- Where
- The announcement was made at a communications strategy meeting in Bandung. The planned service will be available online.
- Why
- Taspen says the service should let participants get information and answers whenever they need them.
This story does not have two clearly opposing sides.
Henra announced the AI customer service plan at a Taspen communications strategy meeting in Bandung.
Taspen plans to provide AI-based customer service and expand its social media presence to Threads.
Taspen targets the start of implementation of technology to strengthen participant authentication.
- Planned AI service
- Online customer service available 24 hours a day
- Announcement
- November 13, 2026, at a meeting in Bandung
- Threads expansion
- Planned for 2027
- Authentication technology
- Implementation targeted for early 2027
- Existing in-person service
- Taspen says branch offices will remain available
What people are saying
We want to develop an AI-based customer service that participants can access 24 hours a day, nonstop. So, when participants need information or have questions, they can access the service online at any time.
We want the public to become more familiar with all Taspen’s official communication channels so they can get correct information directly from the source.