Business · Companies · 1 hr ago
AI startup Decagon hires bank to assess acquisition interest
AI startup Decagon has hired a bank to assess acquisition interest from potential buyers.
The company held early talks with ServiceNow, but ServiceNow says those discussions are no longer ongoing.
People familiar with the matter say Decagon has also had early talks with other companies.
Founded in 2023, Decagon uses generative AI to automate customer support for businesses including Delta, Snapchat and Ticketmaster.
The interest reflects a wider shift toward companies buying AI businesses after years of large startup funding rounds.
Decagon was last valued at $4.5 billion earlier this year, and a sale could be worth more, but it may seek new funding instead if no deal emerges.
Decagon has hired a bank to assess acquisition interest, according to people familiar with the matter.
The AI customer-support startup held early discussions with ServiceNow, but ServiceNow says those talks are no longer ongoing.
People familiar with the matter also said Decagon has had early talks with other companies.
Decagon could raise another funding round if no acquisition deal materializes.
The company was last valued at $4.5 billion earlier in 2026.
- Who
- Decagon, an AI startup that automates customer support for enterprise clients.
- What
- It hired a bank to assess acquisition interest and has held early acquisition discussions.
- When
- Not stated.
- Where
- Not stated.
- Why
- Decagon is evaluating acquisition interest; if no deal materializes, it could raise another funding round.
This story does not have two clearly opposing sides.
Decagon was founded by Jesse Zhang and Ashwin Sreenivas.
Decagon was last valued at $4.5 billion.
Decagon held early discussions with ServiceNow, which later said the talks were no longer ongoing.
- Last valuation
- $4.5 billion
- Funding raised
- Over $400 million
- Founders
- Jesse Zhang and Ashwin Sreenivas
- Founded
- July 2023
- Enterprise customers
- Delta, Snapchat and Ticketmaster
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What people are saying
Our approach to M&A has not changed: we remain an organic growth company first. M&A is a tool to accelerate our roadmap or open meaningful new innovation