World · East Asia & Pacific · 13 hrs ago
Customer says cockroach was in Mega MGC Coffee vanilla latte
A customer says they found a cockroach in a vanilla latte from a Mega MGC Coffee shop in South Korea.
The customer said they had nearly finished the drink before noticing something in their mouth, then vomited several times.
They also said a shop representative laughed during a phone call, and asked whether anything beyond a refund could be done.
The customer reported the incident to South Korea's food safety ministry, according to the coverage.
Mega MGC Coffee apologized and refunded the customer, but said it had not yet determined how the object entered the drink.
The company said it was reviewing shop security footage and preparation procedures, and checking for possible entry points.
It plans to review hygiene procedures and strengthen staff training to prevent similar cases.
A customer said a cockroach was in a vanilla latte bought at a Mega MGC Coffee outlet.
The customer said they found it in their mouth after drinking nearly all of the latte and vomited several times.
The customer complained to the outlet and reported the incident to South Korea’s Ministry of Food and Drug Safety.
Mega MGC Coffee said it apologized and processed a refund.
The company said it was checking CCTV footage and preparation procedures but had not determined how the foreign object entered the drink.
- Who
- A customer identified as A in one report said they found a cockroach in the drink. Mega MGC Coffee responded to the complaint.
- What
- The customer alleged that a cockroach was in a vanilla latte.
- When
- The customer’s post appeared on social media on November 2. Reports were published on November 3 and 4, 2026.
- Where
- At a Mega MGC Coffee outlet; the specific location was not stated.
- Why
- The customer said they noticed something in their mouth while drinking the latte and spat it out. How the object entered the drink was not yet known.
This story does not have two clearly opposing sides.
A social media post said the customer found what they believed was a cockroach in a vanilla latte.
The customer said they vomited several times, contacted the outlet and reported the incident to the Ministry of Food and Drug Safety.
Mega MGC Coffee said it had apologized and processed a refund, and was checking the incident.
- Drink
- Vanilla latte
- Reported object
- Cockroach
- Social media post
- November 2
- Customer complaint
- Reported to South Korea’s Ministry of Food and Drug Safety
- Company response
- Apology and refund processed
- Investigation
- CCTV footage and drink preparation procedures were being checked
3 sources
What people are saying
I had almost finished it, and something got caught in my mouth, so I thought it might be a lemon.
We have never had a complaint like this before.
We are checking the CCTV footage inside the store and the preparation process, but the exact route by which the foreign object entered has not yet been identified.