Politics · Indonesia · 7 hrs ago
Surabaya investigates claims residents paid Rp 2 million to move family cards
Surabaya officials are investigating claims of a Rp 2 million charge for residents moving family cards in the Gunung Anyar area.
The allegation appeared in a social media post and concerns local RT/RW community officials.
Surabaya’s population and civil registration chief, Irvan Wahyudradjad, said family-card services are free in the city.
Residents can apply online or in person at local government service offices, including in neighbourhood and district offices.
Mayor Eri Cahyadi has issued guidance limiting which neighbourhood fees may be collected.
It allows fees only for security, cleanliness and lighting for facilities not yet handed over to or managed by the city.
Officials are looking into what happened; no outcome of the inquiry is given.
Surabaya is investigating social media claims that residents in Gunung Anyar paid Rp 2 million to move family cards.
The city’s population and civil registration department says family-card transfers and other population administration services are free.
Department head Irvan Wahyudradjad said officials are looking into the case.
Residents can apply online or at several local government service offices.
A city circular limits neighborhood association fees to specified purposes, including security, cleanliness and lighting.
- Who
- Surabaya’s population and civil registration department is investigating claims involving residents and RT/RW neighborhood officials.
- What
- Residents were alleged to have paid Rp 2 million to move family cards. The department says the service is free.
- When
- The article was published on October 24, 2026. Irvan Wahyudradjad was quoted as speaking on Sunday, October 25, 2026.
- Where
- Gunung Anyar, Surabaya, Indonesia.
- Why
- The city is investigating social media claims of illegal charges for a family-card transfer.
Residents alleged to have paid
Surabaya Dispendukcapil
Whether payment was required
Residents alleged to have paid
Social media claims said some residents had to pay Rp 2 million to move family cards.
Surabaya Dispendukcapil
The department said population administration services, including family-card transfers, are free.
Surabaya Mayor Eri Cahyadi issued a circular limiting fees collected in RT/RW neighborhoods to specified purposes.
Detik published a report on social media claims that residents in Gunung Anyar paid Rp 2 million to move family cards.
Department head Irvan Wahyudradjad said the service was free and officials were investigating the claims.
- Alleged payment
- Rp 2 million
- Location
- Gunung Anyar, Surabaya
- Department head
- Irvan Wahyudradjad
- Service cost, according to the department
- Free
- Circular number
- 100.3.4.3/16871/436.1.1/2026
What people are saying
There are no fees; population administration services are free. We are looking into what happened in the case.
You can go directly to service offices such as those at the kelurahan, kecamatan, SPP, MPP Siola or the RW hall.