Science & Tech · Big Tech & Internet · 1 hr ago
Users report disruptions across Russian online services
Users in Russia reported disruptions to several online services on October 14, including Sber and Mail.ru.
Complaints also involved Kontur, Mail.ru Cloud, Tochka Bank, VK WorkSpace, VKontakte, Ozon, Samokat and GigaChat.
DownDetector recorded about 1,500 complaints about Mail.ru in one hour, with 8,800 over 24 hours.
That was the largest increase in complaints among the services mentioned.
Earlier that morning, drones attacked a Sberbank data center in Balakovo, in Saratov region.
Sber shares fell 0.6% on the Moscow Exchange amid the reports of the attack.
The reports do not say whether the attack caused the service disruptions or when services might return to normal.
Users in Russia reported disruptions across multiple online services on 14 October 2026.
Mail.ru received the most complaints in reports cited by two outlets, with about 1,500 in one hour.
Other services named included Sber, VK, Ozon, Kontur, GigaChat and Mail.ru’s cloud storage.
One report said problems accessing some services began around 10:00–10:30, while another put the Mail.ru complaint peak at 11:10.
The causes of the service disruptions were not stated.
- Who
- Users of Russian online services.
- What
- They reported access and service problems affecting Mail.ru and other platforms.
- When
- 14 October 2026; problems with some services reportedly began around 10:00–10:30.
- Where
- Russia, with complaints about Mail.ru concentrated in Moscow and St Petersburg.
- Why
- Not stated.
This story does not have two clearly opposing sides.
Problems accessing some services reportedly began.
Complaints about Mail.ru reportedly reached a peak.
Reports of problems with Samokat and VK were recorded, and complaint numbers later fell.
- Mail.ru complaints
- About 1,500 in the previous hour, according to reports cited by two outlets
- Mail.ru daily complaints
- 8,800, according to Expert
- Services named
- Sber, Kontur, Mail.ru Cloud, VK, Ozon, Samokat and GigaChat
- Reported onset
- Around 10:00–10:30 on 14 October 2026
- Mail.ru complaint peak
- 11:10
- Cities with most Mail.ru complaints
- St Petersburg and Moscow