Entertainment · Music · 13 hrs ago
Live Nation to Move Backstreet Boys Fans From Obstructed Seats
Some fans who bought Backstreet Boys presale tickets in Toronto later learned their Rogers Centre seats had obstructed views.
The concerts are part of a residency scheduled for 12 shows from February to March 2027, after demand led to more dates being added.
Fans say the view warning was missing when they bought tickets through Ticketmaster, and some learned about the issue through online posts or after contacting the company.
Several buyers paid hundreds or thousands of Canadian dollars, and some later saw comparable seats listed at lower prices with obstruction warnings.
Live Nation says affected fans will be moved to comparable seats with full views before their shows.
The company expects to contact those fans in the coming days, but the reports do not say whether buyers will also receive refunds.
Live Nation says it will move Backstreet Boys fans whose Toronto residency seats have obstructed views to comparable full-view locations.
Fans say Ticketmaster presale listings did not identify the obstructions when they bought their tickets.
The complaints followed reports that some of the same seating areas were later listed as obstructed and offered at lower prices.
Live Nation said it expects to contact affected fans in the coming days.
The residency is scheduled to include 12 shows at Rogers Centre from February to March 2027.
- Who
- Live Nation says it will relocate affected Backstreet Boys fans; fans say their presale seats were not properly labeled.
- What
- Fans who bought tickets later identified as obstructed are to be moved to comparable full-view locations.
- When
- The residency is scheduled for February to March 2027. Live Nation expects to contact affected fans in the coming days.
- Where
- Rogers Centre in Toronto.
- Why
- Fans say Ticketmaster did not disclose the obstructed views when they bought their tickets.
This story does not have two clearly opposing sides.
A Rogers customer presale for the concerts began.
Fans began raising concerns on social media about seats they said had not been labeled as obstructed.
Live Nation said affected fans would be proactively relocated and that it expected to contact them in the coming days.
The Backstreet Boys are scheduled to play 12 shows at Rogers Centre.
- Concerts
- 12 shows
- Venue
- Rogers Centre, Toronto
- Residency dates
- February 12 to March 7, 2027
- Relocation plan
- Comparable full-view locations
- Ribeiro's tickets
- Nearly C$700 for two tickets in Section 130
3 sources
What people are saying
Fans whose seats are impacted will be proactively relocated to comparable full-view locations.
As soon as I got it in writing [from Ticketmaster] that these seats are partially obstructed, that's when my heart dropped.
I was honestly low-key pissed,