World · North America · 2 hrs ago
Illinois customer says Texas Roadhouse served him sirloin instead of filet
Kenneth Card says a Texas Roadhouse in Forsyth, Illinois, served him sirloin instead of filet mignon on three visits.
Card, who has worked in restaurant kitchens, said he recognized the difference and posted a TikTok video warning other customers.
He said staff replaced the steak after the first mix-up, but he ate the steak on his second visit and raised the issue with a manager on the third.
An eight-ounce sirloin costs about $20, compared with about $30 for filet mignon at that location.
Texas Roadhouse said it looked into Card’s claims but could not verify that the mistake happened three times.
The company confirmed one mix-up and said staff corrected it by giving Card a filet.
The complaint matters because diners expect to receive the cut of meat they ordered and paid for.
Kenneth Card says a Texas Roadhouse in Forsyth, Illinois, served him sirloin instead of the filet mignon he ordered on three visits.
He posted a video warning other customers to check their orders, and it has received more than 30,000 views.
Card said his kitchen experience helped him identify the difference between the cuts.
Texas Roadhouse said it could not track the mix-ups happening on three occasions, but confirmed one order was corrected at the restaurant.
The restaurant’s website listed an eight-ounce sirloin at about $20 and filet mignon at about $30.
- Who
- Kenneth Card, a Texas Roadhouse customer from Illinois, and the restaurant chain.
- What
- Card claims he received sirloin instead of filet mignon on three visits. Texas Roadhouse confirmed one mix-up was corrected but said it could not track three occasions.
- When
- Card posted his video in early October. The articles were published on October 26, 2026.
- Where
- A Texas Roadhouse in Forsyth, Illinois.
- Why
- Card said he wanted to warn other customers to check their orders and make sure they get what they pay for.
Kenneth Card
Texas Roadhouse
Number of mix-ups
Kenneth Card
Card says he received sirloin instead of filet mignon on three visits.
Texas Roadhouse
The company said it could not track that this happened on three occasions, but confirmed one mix-up was corrected.
Card posted a TikTok video warning customers that he had received sirloin instead of filet mignon.
Card said he raised the suspected wrong steak with staff, who replaced it with a filet.
Card said he raised the issue with a manager, and staff later told him the steak was not the cut he ordered.
Card asked for a replacement to go and shared a video about the experience.
- Customer
- Kenneth Card
- Restaurant location
- Forsyth, Illinois
- Claimed number of visits
- Three
- Sirloin price
- About $20 for eight ounces
- Filet mignon price
- About $30
- Video views
- More than 30,000
3 sources
What people are saying
I know what types of meat I get whenever I receive it,
I just wanted to get the word out that, 'Hey, you're getting ripped off if you're ordering this, and they're selling you this,'
[A filet] melts in your mouth. It's very tender,
not been able to track that this occurred on three occasions