Business · Companies · 4 hrs ago
Ilunion Hotels says inclusive hiring is driving its business growth
Ilunion Hotels is expanding an inclusive employment model across more than 30 hotels in 15 destinations in Spain.
General manager Beatriz Miguel, who took the role in December 2025, has worked at the company for 21 years.
The chain began changing its approach in 2014, when one of its Madrid hotels became the world’s first four-star Special Employment Centre.
In 2025, 57.3% of its average 2,000 employees had disabilities or faced barriers to work, including some older workers, migrants and women who had experienced gender-based violence.
The company also employs psychologists as DEIB coaches to support staff personally, socially and at work.
Ilunion recorded €214.35 million in revenue in 2025, alongside more than €50 million in EBITDA and 82.4% hotel occupancy.
It invested €19 million in improving its spaces, accessibility, sustainability and technology, aiming to make hotels work for more guests, including people who may not realise they need accessible features.
Ilunion Hotels says its inclusive employment model has helped drive record business results.
The chain reported revenue of €214.35 million in 2025, with EBITDA above €50 million and profitability of 24.2%.
Its average workforce in 2025 was 2,000, of whom 57.3% had disabilities or belonged to groups facing barriers to employment.
The company operates more than 30 hotels across 15 destinations in Spain.
Ilunion Hotels says supporting staff helps improve the experience of its guests.
- Who
- Ilunion Hotels, led by director general Beatriz Miguel.
- What
- The hotel chain says inclusive hiring has supported its business growth and record 2025 revenue.
- When
- The reported business figures are for 2025. The article was published on 20 October 2026.
- Where
- More than 30 hotels in 15 destinations across Spain.
- Why
- The company says a well-supported, diverse workforce helps its hotels serve guests and has contributed to business growth.
This story does not have two clearly opposing sides.
Beatriz Miguel began working for the hotel chain, then operating under the Confortel brand, as a reception assistant.
The company changed its strategy and Miguel took charge of Ilunion Suites Hotel Madrid, which was to become the world’s first four-star Special Employment Centre.
Miguel became director general, succeeding José Ángel Preciados, who remained the company’s chief executive.
Ilunion Hotels reported revenue of €214.35 million and an average workforce of 2,000.
- Hotels
- More than 30 across 15 destinations in Spain
- Average workforce
- 2,000 in 2025
- Employees with disabilities or facing employment barriers
- 57.3% of the 2025 workforce
- Revenue
- €214.35 million in 2025
- EBITDA
- More than €50 million in 2025
- Hotel occupancy
- 82.4%
What people are saying
People first, then the customer, because in the end without our teams the hotels would be just real estate.
We show that anyone can perform any role in our company.
We always say that we are hotels with everyone included, because we really try to meet the needs of most people, even if the customer is sometimes not aware that they might need it.