Politics · Saudi Arabia · 1 day ago
Saudi ministry says Hajj complaints received responses in 73 seconds
Saudi Arabia’s Municipalities and Housing Ministry outlined its Hajj services at a conference in Jeddah.
The ministry says its work focuses on preparing sites, monitoring services and responding to complaints and emergencies.
During the previous Hajj season, it received more than 29,000 complaints, and response times did not exceed 73 seconds per complaint.
It says there was one field worker for every 76 pilgrims and one cleaning unit for every 19.
The ministry also said localization policies enabled 17,000 Saudi technical and engineering workers to work in the private sector in the Makkah area.
It said trained staff are central to providing services for pilgrims arriving from around the world.
The Hajj Conference and Exhibition in Jeddah runs from November 8 to 11, 2026.
Saudi Arabia’s Ministry of Municipalities and Housing said it responded to Hajj complaints within 73 seconds per complaint during the previous Hajj season.
The ministry said it received more than 29,000 complaints during that season.
Spokesperson Ahmed Al-Dhafiri said the ministry’s Hajj services focus on preparing sites, monitoring services and responding to complaints and emergencies.
The ministry reported one field worker for every 76 pilgrims and one cleaning unit for every 19 pilgrims.
It also said localization policies enabled 17,000 Saudi technical and engineering workers to work in the private sector in the Mecca area.
- Who
- Saudi Arabia’s Ministry of Municipalities and Housing, represented by spokesperson Ahmed Al-Dhafiri.
- What
- The ministry said it received more than 29,000 complaints during the previous Hajj season and responded to each within 73 seconds.
- When
- During the previous Hajj season; the ministry presented its work at the Hajj Conference and Exhibition 2026, held from November 8 to 11.
- Where
- Mecca and the holy sites; the conference was held in Jeddah.
- Why
- The ministry said its services aim to prepare sites, monitor services and respond quickly to complaints and emergencies.
This story does not have two clearly opposing sides.
The ministry received more than 29,000 complaints and said its response time did not exceed 73 seconds per complaint.
The sixth Hajj Conference and Exhibition was scheduled to take place in Jeddah.
- Complaints received
- More than 29,000 during the previous Hajj
- Response time
- No more than 73 seconds per complaint
- Field staffing
- One field worker for every 76 pilgrims
- Cleaning provision
- One cleaning unit for every 19 pilgrims
- Saudi workers
- 17,000 technical and engineering workers enabled to work in the private sector in the Mecca area
1 source
What people are saying
We received more than 29,000 complaints during the last Hajj, and the response time did not exceed 73 seconds for each complaint, reflecting the system’s readiness and preparedness, and the desire of young Saudi men and women to provide the best services to the Guests of God.