World · North America · 1 day ago
Avis Charged Toronto Man $5,900 for a Rental-Mileage Error
Avis charged Toronto customer Yuehao Huang about $5,900 after a seven-day rental, on top of his prepaid bill.
Huang had rented a GMC Yukon for a family trip around Montreal, Ottawa and Mont-Tremblant.
Avis said he had driven 28,933 km in one week, an average of about 172 km/h without stopping.
Huang said his phone recorded about 1,400 km during the journey, including walking.
Avis later admitted a data-entry error after media inquiries.
The company said it apologized and issued a mileage refund; Huang had said his initial complaint did not resolve the charge.
Avis charged Toronto renter Yuehao Huang about CA$5,900 for mileage he says he did not drive.
The company billed him for 28,933 km during a seven-day rental, while Huang said his phone recorded roughly 1,400 km travelled during the trip, including walking.
Avis later reportedly acknowledged a data-entry error, apologized and issued a mileage refund after media inquiries.
Huang had rented a GMC Yukon for a family trip in the Montreal, Ottawa and Mont Tremblant area.
- Who
- Toronto man Yuehao Huang and car-rental company Avis.
- What
- Avis billed Huang about CA$5,900 for 28,933 km of alleged driving during a seven-day rental. Avis later reportedly said the mileage resulted from a data-entry error and issued a refund.
- When
- Huang rented the vehicle on September 11 for a seven-day trip. The sources do not state the date the charge was applied.
- Where
- Huang rented the vehicle in Montreal for a trip in the Montreal, Ottawa and Mont Tremblant area.
- Why
- Avis reportedly said a data-entry error led to the mileage charge.
This story does not have two clearly opposing sides.
Huang rented a vehicle in Montreal for a seven-day family trip.
Avis charged Huang about CA$5,900 for 28,933 km of alleged driving.
Avis reportedly acknowledged a data-entry error, apologized and issued a mileage refund.
- Renter
- Yuehao Huang, a Toronto man
- Rental vehicle
- GMC Yukon SUV
- Rental period
- Seven days
- Mileage billed
- 28,933 km
- Reported trip distance
- Roughly 1,400 km recorded by Huang’s phone, including walking
- Extra charge
- About CA$5,900
3 sources
What people are saying
The way I estimated it is that would be me driving 180 km/h, 24 hours, no stop, no gas, …