Business · Companies · 2 hrs ago
Banco do Brasil app faces widespread access problems
On Tuesday, Banco do Brasil users reported problems accessing digital services.
Customers in Acre said they struggled to log in, complete transactions and use services including Pix, transfers and payments.
Reports began around 8 a.m., and Downdetector complaints peaked at 6,314 at 9:35 a.m.
By 10:30 a.m., the platform had logged 5,250 complaints.
Most reports concerned the mobile app, while others involved internet banking and login difficulties.
Downdetector counts reports submitted to its platform, not the number of customers affected, and the bank had not commented by the time of publication.
Banco do Brasil users reported problems accessing the bank’s app and internet banking on Tuesday, November 3.
Reports tracked by Downdetector rose from 41 at 8:05 a.m. to a peak of 6,314 at 9:35 a.m.
At 10:30 a.m., Downdetector still showed 5,250 reports of instability.
Users in Acre also reported trouble accessing accounts and completing transfers and payments.
Banco do Brasil had not commented on the reported problems by the time one report was published.
- Who
- Banco do Brasil customers, including users in Acre.
- What
- Users reported instability and difficulty accessing the app and internet banking, as well as problems with some transactions.
- When
- Tuesday, November 3, 2026; reports began around 8 a.m.
- Where
- Banco do Brasil’s digital services; users in Acre also reported problems.
- Why
- Not stated
This story does not have two clearly opposing sides.
Downdetector recorded 41 reports of problems related to Banco do Brasil services.
Reports on Downdetector reached a peak of 6,314.
Downdetector showed 5,250 reports, although the volume had fallen.
- Peak reports
- 6,314 at 9:35 a.m.
- Reports at 8:05 a.m.
- 41
- Reports at 10:30 a.m.
- 5,250
- App-related share
- 84% of reported problems
- Internet banking share
- 7% of reported problems
- Login-related share
- 7% of reported problems