EU opens investigation into Booking over fraud protections and paid listings

The European Commission has opened an investigation into Booking.com under the EU’s Digital Services Act.

The Netherlands-based hotel booking platform is being examined over whether it does enough to protect customers from fake or misleading accommodation listings.

Some customers have found that a booked apartment does not exist, while other listings may not match their photos or descriptions.

The Commission is also examining possible phishing scams using information on the platform, in which fraudsters pose as accommodation providers to seek money from customers.

It will also check whether paid boosted listings are clearly identified as advertising.

The investigation follows complaints from customers in the Netherlands and other European countries, and the Commission says Europeans should be able to book holidays without fear of scams.

Booking says it is cooperating with the Commission; if the investigation finds violations, the company will have a chance to respond and could face a fine.