Business · Companies · 11 hrs ago
Soekarno-Hatta Airport Wins Two Asia-Pacific Awards
Soekarno-Hatta International Airport in Indonesia won two Asia-Pacific awards for its performance and cleanliness.
Located in Tangerang, Banten, it was named the region’s best airport among those handling more than 40 million passengers a year.
It also received the title of Cleanest Airport in Asia-Pacific.
The airport was separately awarded Level 4 accreditation for customer experience by Airports Council International.
General Manager Heru Karyadi said the airport is changing its facilities, operations and staff training, with technology supporting the work.
The accreditation reflects how different airport teams use passenger feedback and measure service quality.
Airport management says the awards are motivation to keep improving the travel experience, rather than an end point.
Soekarno-Hatta International Airport won two Airports Council International awards in the Asia-Pacific region.
The awards were Best Airport over 40 Million Passengers in Asia-Pacific and Cleanest Airport in Asia-Pacific.
The airport also received ACI Airport Customer Experience Accreditation Level 4.
General Manager Heru Karyadi said the recognition reflected changes to airport services, infrastructure, operations and staff capabilities.
- Who
- Soekarno-Hatta International Airport.
- What
- It won two ACI awards and received Level 4 customer experience accreditation.
- When
- The report was published on October 14, 2026.
- Where
- Tangerang, Banten, Indonesia.
- Why
- Not stated.
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- Awards
- Best Airport over 40 Million Passengers in Asia-Pacific
- Awards
- Cleanest Airport in Asia-Pacific
- Accreditation
- ACI Airport Customer Experience Accreditation Level 4
- Location
- Tangerang, Banten, Indonesia
- Report date
- October 14, 2026
What people are saying
Passenger feedback is an important part of our transformation journey. These awards and accreditation are not the end point, but rather motivation for us to continue innovating so that the travel experience at Soekarno-Hatta becomes more comfortable, convenient and positive
We are carrying out this transformation comprehensively, from customer experience-focused infrastructure and ecosystem-based operational processes to improving service quality among all personnel, supported by technology