Business · Companies · 4 hrs ago
Shein agrees to pay $100 million to settle US FTC probe
Shein agreed to pay $100 million to settle a US Federal Trade Commission investigation into customer complaints.
The fast-fashion retailer was founded in China and is headquartered in Singapore.
More than 12,000 complaints were filed about purchases from January 2020 to June 2026, according to FTC records.
Customers said some packages marked as delivered never arrived, and that Shein's customer service did not resolve their problems.
The complaints involved purchases worth over $11 million, while the agreed payment is equivalent to 44% of Shein's second-quarter profit.
The settlement comes as Shein faces added pressure from regulators and new fees in the US and Europe.
Shein said it had reached a constructive outcome with the FTC and would share more information soon; the FTC has not commented.
Shein agreed to pay $100 million to settle a U.S. Federal Trade Commission probe into delivery delays and other customer complaints.
FTC records cited by Reuters showed more than 12,000 consumer complaints linked to purchases worth over $11 million between January 2020 and June 2026.
Some customers said packages marked as delivered never arrived and that Shein’s customer service did not resolve their issues.
Shein said it had reached a constructive outcome with the FTC and would share more information soon.
The FTC had not commented, according to the report.
- Who
- Shein and the U.S. Federal Trade Commission.
- What
- Shein agreed to pay $100 million to settle an FTC probe into delivery problems and other customer complaints.
- When
- The settlement was reported on October 24, 2026. The complaints cited covered January 2020 to June 2026.
- Where
- The United States.
- Why
- The probe concerned delivery delays and other customer complaints, including packages marked delivered that customers said never arrived.
This story does not have two clearly opposing sides.
Consumers filed more than 12,000 complaints linked to purchases worth over $11 million, according to FTC records cited by Reuters.
Shein warned in Hong Kong IPO filings that the U.S. investigation could result in significant fines.
Shein’s agreement to pay $100 million to settle the FTC probe was reported.
- Settlement amount
- $100 million
- Consumer complaints
- More than 12,000
- Purchases linked to complaints
- Over $11 million
- Complaint period
- January 2020–June 2026
- Company headquarters
- Singapore
3 sources
What people are saying
reached a constructive outcome with the FTC