Politics · Turkey · 15 hrs ago
Turkey automates more tax-office work with robotic systems
Turkey’s Revenue Administration has begun using robotic software to handle tax-office work and send documents electronically.
The system has created and delivered more than 200,000 letters without staff intervention.
It has also automatically issued more than 205,000 correction slips and 75,000 notices to taxpayers through electronic notification.
The Digital Tax Office offers 261 services online, and taxpayers submitted about 18.3 million applications and petitions through it in the first nine months of the year.
The administration says the online services let people pay taxes, file returns and handle other tasks without visiting an office.
A separate monitoring system, introduced in 2024, covers 860 tax offices and produces about 56,000 reports each month.
Finance Minister Mehmet Şimşek says the changes aim to shorten processing times, improve services and use public resources more efficiently, while the administration also plans to assess data using technologies such as artificial intelligence and blockchain.
Turkey’s Revenue Administration has begun using robotic process automation to handle tax-office transactions and correspondence.
More than 200,000 letters have been prepared and delivered without staff intervention.
The system has also automatically issued more than 205,000 correction slips and 75,000 notices, sent to taxpayers electronically.
The agency says the automation aims to shorten processing times, improve administrative efficiency and use public resources more effectively.
A separate central monitoring system tracks activity at 860 tax offices.
- Who
- Turkey’s Revenue Administration, under the Treasury and Finance Ministry.
- What
- Robotic systems are automating tax-office transactions and correspondence, including the preparation and electronic delivery of documents.
- When
- The article was published on October 25, 2026; it does not state when the robotic applications began.
- Where
- Tax offices across Turkey.
- Why
- To make services easier to access, shorten processing times, improve administrative efficiency and use public resources effectively.
This story does not have two clearly opposing sides.
The Central Monitoring System was introduced to monitor and regularly audit tax-office transactions.
About 13 billion electronic financial documents were created.
The Digital Tax Office received about 18.3 million applications and petitions electronically.
Sabah reported that the Revenue Administration was using robotic applications to automate transactions and correspondence.
- Automated letters
- More than 200,000 prepared and delivered without staff intervention
- Correction slips
- More than 205,000 automatically issued
- Notices
- More than 75,000 automatically issued and sent by electronic notification
- Tax offices monitored
- 860
- Central Monitoring System reports
- About 56,000 each month across 68 topics
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What people are saying
These applications aim to make services easier to access, shorten processing times, increase the efficiency of administrative processes and use public resources efficiently.