Entertainment · Celebrity · 1 hr ago
Crab seller acknowledges moderators overreacted to ingredient questions
Viewers said they were blocked during a YouTube live sale after asking where ingredients in crab dishes came from.
The products are promoted by South Korean comedian Kim Soo-young through a business called Young’s Crab.
The product pages list domestic crab but imported sauces in both soy-marinated and seasoned crab dishes.
They also state that the seasoned crab uses Chinese peppers, while an ingredient in the soy-marinated crab sauce may come from India, the United States or China.
The seller said a moderator went too far but denied trying to hide the ingredients’ origins.
The seller also said repeated comments about Chinese ingredients prompted the chat moderation, and Kim said the product pages disclosed the information.
The dispute has raised questions about handling customer queries, but the sources give no further steps the seller plans to take.
Viewers said they were blocked from a YouTube live chat after asking about the origins of ingredients in crab dishes promoted by comedian Kim Soo-young.
The seller’s side acknowledged that a chat moderator had responded too aggressively.
The seller said it had not intended to hide or misrepresent ingredient origins and that the product pages listed them.
The listings said the crab was domestic, while sauces were foreign-sourced and the red pepper used in the spicy crab was from China.
- Who
- Viewers who asked about ingredient origins, and the seller associated with comedian Kim Soo-young.
- What
- Viewers said they were blocked from a live chat after asking where ingredients came from. The seller acknowledged that a moderator overreacted.
- When
- The live broadcast was held on October 18, according to the reports; complaints appeared on October 18 and 19.
- Where
- A YouTube live broadcast and the seller’s product inquiry page.
- Why
- The seller said moderators were managing repeated comments about Chinese ingredients, but denied intending to prevent questions or conceal origins.
Viewers who asked about ingredient origins
The seller
Chat moderation
Viewers who asked about ingredient origins
Viewers said they were blocked after asking whether ingredients were domestic or imported.
The seller
The seller acknowledged that a moderator responded too aggressively and said moderation was aimed at repeated comments.
Ingredient disclosure
Viewers who asked about ingredient origins
Viewers questioned the origins of ingredients beyond the crab.
The seller
The seller said it had disclosed origins during the broadcast and on product pages, and had no intention of hiding or misrepresenting them.
Kim Soo-young held a YouTube live broadcast promoting crab products, during which viewers said they were blocked after asking about ingredient origins.
A complaint about chat blocking appeared on the seller’s product inquiry page.
A social media post described a viewer’s claim that they had been blocked after asking whether the product was domestic or Chinese.
- Crab in soy-marinated product
- 34% of the product; listed as domestic
- Sauces in soy-marinated product
- 66%; listed as foreign-sourced
- Crab and sauce in spicy-marinated product
- 50% each
- Red pepper in spicy-marinated product
- Listed as Chinese-sourced
- Seller representative
- Heo Su-yang, representative of Suyeong Fisheries
3 sources
What people are saying
채팅 관리하시는 분이 과하게 대응한 면이 있다
제품 상세 페이지에 원산지가 다 나와 있다. 속인 것은 없다
원산지를 숨기거나 속일 생각이 없었기에 방송에서도 그대로 안내해드렸고 원재료명과 원산지 표시도 제대로 하며 판매했다.
질문하는 것 자체가 악플이냐