Business · Companies · 2 hrs ago
Karta AI raises $3 million to automate complex customer calls
Karta AI raised $3 million in seed funding to build its business automating customer calls.
The Indian startup was founded in 2024 by former Razorpay executives and works with financial businesses, including lenders and payment companies.
Its AI agents handle complex incoming queries that can require checking information across several systems and completing multiple steps.
The company says its agents resolve about 70% of borrower queries without human help, cutting the cost per query by about half.
It says it handles around two million customer conversations a month in more than 25 languages.
The new funding will support sales, distribution and product development over the next two years, including work on self-learning AI.
High-risk cases and requests for a human representative still go to staff, so the system is not intended to handle every call.
Karta AI has raised $3 million in a seed round led by PeerCapital and Cedar Hill Capital.
The startup is building AI agents to handle complex inbound customer calls for financial institutions.
It says its agents resolve around 70% of borrower queries end to end without human intervention.
Karta AI plans to use the funding to expand its sales and distribution efforts over the next two years and develop its product.
The company says it handles around 2 million customer conversations a month in more than 25 languages.
- Who
- Karta AI, founded by former Razorpay executives Vijaypal Singh and Abhishek Kushwaha, raised the funding.
- What
- The startup raised $3 million in a seed round.
- When
- The funding was reported on October 22, 2026.
- Where
- Not stated.
- Why
- Karta AI plans to expand its go-to-market efforts and distribution, and invest in product development and emerging AI capabilities.
This story does not have two clearly opposing sides.
Vijaypal Singh and Abhishek Kushwaha founded Karta AI.
Karta AI expanded from chat-based automation into voice.
Inc42 reported that Karta AI had raised $3 million in a seed round.
- Funding
- $3 million seed round
- Lead investors
- PeerCapital and Cedar Hill Capital
- Founders
- Vijaypal Singh and Abhishek Kushwaha
- Customer conversations
- Around 2 million a month
- Languages
- More than 25
- Borrower queries resolved
- Around 70% end to end without human intervention