Business · Companies · 1 hr ago
AI agents could help consumers reclaim South Korea’s dormant financial assets
AI agents may soon handle financial tasks for customers in South Korea, including moving money with their approval.
These tools could find dormant deposits, unclaimed insurance payouts and card points that customers have forgotten or have not claimed.
Unclaimed financial assets totalled 18.45 trillion won at the end of June last year, including 2.91 trillion won in card points.
Financial firms can earn from holding and investing this money, with related annual benefits estimated at about 538 billion won.
AI could reduce those benefits by helping customers reclaim their money and move low-interest deposits to better-paying products.
A financial regulator’s campaign returned 1.63 trillion won in dormant assets to consumers last year, and AI could make this kind of search ongoing.
South Korean banks are developing their own AI agents, while concerns about security and access to customer accounts remain part of the debate.
AI agents could help South Korean consumers find dormant financial assets and move them to more beneficial products.
South Korea’s dormant financial assets totaled 18.4482 trillion won at the end of June last year, according to financial authorities.
Financial companies may earn about 538 billion won a year from managing unclaimed assets and expired card points, an estimate cited in the report.
An official campaign to return dormant assets to consumers gave them 1.6329 trillion won last year.
The spread of AI agents could also put pressure on banks’ low-cost deposits and give consumers more help in financial disputes.
- Who
- AI agents could help South Korean consumers reclaim assets. Financial companies may be affected as consumers move funds.
- What
- AI agents may identify dormant assets and transfer them to more beneficial financial products with user approval.
- When
- The report was published on October 23, 2026. It describes a possible future development.
- Where
- South Korea.
- Why
- Consumers may have forgotten about assets or found claiming them burdensome. AI agents could make finding and moving the funds easier.
This story does not have two clearly opposing sides.
Card points worth 71.7 billion won expired, according to the report.
Financial authorities recorded 18.4482 trillion won in dormant financial assets.
A financial authorities campaign returned 1.6329 trillion won in dormant assets to consumers.
Demand deposits at South Korean deposit-taking banks stood at 681 trillion won.
- Dormant assets
- 18.4482 trillion won at the end of June 2025
- Largest category
- Deposits and savings accounts: 7.5209 trillion won
- Card points
- 2.906 trillion won in dormant assets
- Estimated annual amount
- About 538 billion won from managing dormant assets and expired card points
- Campaign returns
- 1.6329 trillion won returned to consumers in 2025
- Bank demand deposits
- 681 trillion won at the end of July 2026