Business · Companies · 1 day ago
China Life says two insurance claims for injured delivery rider paid in three hours
A food delivery rider in Suzhou, China, broke a bone in a fall while making a delivery on April 12.
He had two insurance policies through China Life, including a plan for delivery workers called “Rider Protection.”
The insurer says it paid him a total of 6,500 yuan within three hours after collecting his claim documents and checking details with a medical provider.
Delivery workers, couriers, ride-hailing drivers and truck drivers often work on the move and face risks such as traffic accidents and injuries.
China Life says it offers more than 10 insurance products for these workers, covering needs such as accidental injury and medical costs.
It says more than 8,000 claims under these products were paid in the first seven months of 2026, totaling over 270 million yuan.
The company says it will continue expanding insurance coverage, faster claims services and practical support for workers.
China Life said its insurance products for new forms of employment covered more than 34.49 million person-times in 2025.
The products are aimed at truck drivers, ride-hailing drivers, couriers and food-delivery riders, whom the article groups together as “two drivers and two workers.”
In Suzhou, a food-delivery rider identified as Xiao Hu received two insurance payments totaling 6,500 yuan within three hours after a fall during a delivery caused a fracture.
China Life said its related inclusive insurance products paid more than 270 million yuan in claims to over 8,000 people in the first seven months of 2026.
The company also described services including direct claims payments, financial education and rest areas at some customer-service locations.
- Who
- China Life and workers in new forms of employment, including drivers, couriers and food-delivery riders
- What
- China Life’s insurance coverage and services for these workers, including a reported 6,500-yuan claim paid to a rider in three hours
- When
- The claim followed an accident on April 12; the article was published on October 10, 2026
- Where
- Suzhou, Jiangsu, China; the article also describes programs in other parts of China
- Why
- To address work-related risks such as traffic accidents, injuries and illness among workers with mobile jobs and flexible employment arrangements
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No direct quotes in the coverage so far.
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- 2025 national enrollment
- More than 34.49 million person-times in China Life’s “new forms of employment,” “work injury” and “migrant work” product series
- Suzhou claim
- Two payments totaling 6,500 yuan were completed in three hours after the rider’s accident
- Claim payments in 2026
- More than 800 million? No: more than 8,000 people received over 270 million yuan in claims during January–July 2026
- Fujian coverage
- By the end of 2025, China Life’s Fujian branch reported coverage of 38,000 person-times and more than 16 billion yuan in personal risk protection
- Tongchuan donated coverage
- A program for new-form employment workers offered total coverage exceeding 31.2 million yuan
Sources
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