Business · Companies · 9 hrs ago
WazirX focuses on creditor recovery and AI after relaunch
WazirX restarted operations in October last year after an 18-month pause following a 2024 cyberattack and restructuring.
Founder Nischal Shetty says the exchange is now focused on recovering value for creditors and regaining its leading position.
The company also plans to develop an AI copilot to help traders make better decisions.
Shetty says customer support satisfaction has stayed at 90 per cent over the past three months, up from the mid-60 per cent range when the exchange restarted.
WazirX has introduced a Rs 99 monthly plan for unlimited trading without platform fees, while India’s one per cent tax deducted at source on sales remains.
Futures trading volumes rose about 240 per cent from July to September, and the exchange says security upgrades are part of its effort to rebuild trust.
WazirX says its priorities after a year back in operation are recovering value for creditors, regaining its top position and developing AI tools for traders.
Founder Nischal Shetty described the past year as a “rebirth” after the exchange resumed operations following an 18-month pause.
The pause followed a 2024 cyberattack and restructuring.
Shetty said customer support satisfaction has remained at 90 per cent over the past three months.
The exchange said futures trading volumes rose about 240 per cent between July and September.
- Who
- WazirX, a cryptocurrency exchange, and its founder Nischal Shetty.
- What
- The exchange is focusing on creditor recovery, growth and AI tools after restarting operations.
- When
- One year after its relaunch in October last year.
- Where
- Not stated.
- Why
- WazirX is seeking to rebuild trust, recover value for creditors and improve outcomes for traders.
This story does not have two clearly opposing sides.
A cyberattack led to an 18-month pause and restructuring.
WazirX relaunched its operations.
WazirX futures trading volumes rose about 240 per cent.
- Relaunch
- October last year
- Pause
- 18 months
- Support satisfaction
- 90 per cent over the last three months
- Futures volume growth
- About 240 per cent between July and September
- Trading subscription
- Rs 99 per month for unlimited free trading
What people are saying
The next couple of years are about recovery
There's never been a startup at our level which has gone through such a long pause and then restarted
We have completely eliminated the trading fee
We knew that we were starting with a 'broken trust'.