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From Dubai IT Engineer to Multimillion-Dollar IBT Founder
Jai Mulani moved from India to Dubai when he was 19.
He began working as an IT engineer for less than US$500 a month.
He later moved into technology sales and became a sales director.
In 2009, he started IBT during a difficult period for the global economy.
At first, he had to find customers and do much of the work himself.
Over time, he built a team and created systems so the company could grow beyond him.
IBT now helps businesses with customer service, technology outsourcing and staffing.
Mulani is also exploring artificial intelligence to help customers get faster answers.
Jai Mulani moved from an IT engineering job in Dubai to founding IBT.
He launched IBT in 2009 during the global financial downturn without outside investment or bank borrowing.
Mulani initially handled sales, technical work, operations and customer support himself.
IBT now provides customer experience, IT outsourcing and workforce solutions.
Mulani is increasingly focused on artificial intelligence, automation and customer engagement.
- Who
- Jai Mulani, founder and CEO of IBT.
- What
- The article recounts Mulani’s career from IT engineer to entrepreneur and the growth of IBT.
- Where
- Dubai and the wider regional outsourcing market.
- When
- Mulani began working in Dubai in 2003 and launched IBT in 2009; he spoke at a conversational-AI and contact-center automation summit in February 2025.
- Why
- Mulani built IBT to provide customer experience, technology outsourcing and workforce solutions, with a growing focus on automation.
Key facts
- Founder and CEO
- Jai Mulani
- Company
- IBT
- Dubai career began
- 2003
- IBT launched
- 2009
- Initial funding
- Mulani has described starting without outside investment or bank borrowing.
- Current services
- Customer experience, IT outsourcing and workforce solutions
- Artificial-intelligence initiative
- IBTx.ai, which Mulani describes as helping speed customer responses and give employees more time for complex problems.
Sources
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