Archive · 23 Aug 2025
Toll Agency Contract Terminated Over Staff Misconduct
A toll company lost its contract because its workers were rude to army personnel.
The government agency in charge of highways, NHAI, said the company broke the rules.
Because of this, the company can't bid for new projects for a year, and they have to pay a fine.
The government is telling all toll companies to train their employees to be nice to people and take action against those who aren't.
The goal is to make sure traveling on highways is a good experience.
NHAI terminated a toll collection agency's contract for staff misconduct.
The incident occurred at Bhuni Toll Plaza on the Meerut-Karnal section of NH-709A.
The agency, M/s Dharm Singh, was debarred from bidding for a year.
A penalty of ₹ 20 lakhs was imposed on the agency.
NHAI will use performance security for repair costs.
- Who
- NHAI and M/s Dharm Singh, the toll collection agency.
- What
- NHAI terminated a toll collection agency's contract due to staff misbehavior, imposed a penalty, and issued instructions.
- When
- August 17th, 2025.
- Where
- Bhuni Toll Plaza on the Meerut-Karnal section of NH-709A.
- Why
- Due to misbehavior of toll staff, physical altercation, damage to property, and disrupted fee collection.
- Action
- Contract termination, debarment, penalty
- Agency
- M/s Dharm Singh
- Penalty
- ₹ 20 lakhs
- Performance Security
- ₹ 3.66 crores
- Location
- Bhuni Toll Plaza, Meerut-Karnal
- Highway
- NH-709A
