AI Agents Are Reshaping Jobs, Not Simply Replacing Workers

Many companies are testing computer programs called AI agents that can perform tasks.

These programs work best when a company has organised, reliable data.

AI can help with routine jobs such as checking invoices, planning deliveries and estimating jewellery prices.

It can also help managers decide how to assign workers or trucks.

However, people still need to handle unusual complaints, emergencies, creativity and sensitive customer situations.

Companies must decide what an AI agent is allowed to do and when a person must review its work.

In the future, some managers may supervise both human workers and AI agents.

Workers may spend less time collecting information and more time using judgment, communication, creativity and problem-solving.

The panel said AI is more likely to change many tasks gradually than replace every job at once.