Archive · 4 Sep 2025
SpiceJet Ordered to Compensate Passenger After 14-Hour Flight Delay
Imagine you're stuck at the airport for a long time because your plane is late.
This happened to a passenger named Dinesh on a flight from Dubai to Mumbai.
The flight was supposed to leave at 4 p.m., but didn't actually take off until 6 a.m.
the next day, a 14-hour delay!
During that time, the airline only gave the passenger a burger and fries.
The passenger complained because the airline didn't provide enough food or a place to relax.
The Consumer Commission agreed, saying the airline should have done more.
They ordered SpiceJet to pay the passenger money for not taking good care of him.
The rules say airlines should help passengers during long delays.
SpiceJet was ordered to compensate a passenger for a 14-hour flight delay.
The Mumbai Consumer Commission ruled the airline provided inadequate service.
The passenger's flight was delayed from Dubai to Mumbai.
The airline provided only a burger and fries during the delay.
The commission cited violation of DGCA rules regarding passenger care.
- Who
- Dinesh Hemrajani and SpiceJet
- What
- The Mumbai Consumer Commission ordered SpiceJet to pay compensation for inadequate service during a 14-hour flight delay.
- When
- The flight was delayed on July 27-28, 2024.
- Where
- Dubai to Mumbai
- Why
- Because of inadequate care and service during a prolonged flight delay.
- Airline
- SpiceJet
- Passenger
- Dinesh Hemrajani
- Flight Route
- Dubai to Mumbai
- Scheduled Departure
- 4 p.m. (July 27, 2024)
- Actual Departure
- 6:10 a.m. (July 28, 2024)
- Delay Duration
- 14 hours
- Compensation Granted
- ₹55,000