Archive · 21 Jul 2026
Byju’s Ordered to Refund Rs 30,000 for Unfair Practices
A man in Kerala bought a learning program from Byju’s for his son but found it too complex and not helpful.
He asked for a refund, but Byju’s kept taking money from his bank account.
He complained to a consumer forum, which ordered Byju’s to refund Rs 20,333 and pay Rs 10,000 as compensation.
Byju’s said they did nothing wrong and that the student still had the materials.
The forum decided in favor of the man, saying Byju’s should have stopped the deductions and provided better service.
Byju’s was ordered to refund Rs 20,333 and pay Rs 10,000 as compensation for unfair trade practices.
Sabu Thomas bought a Byju’s learning program for his son in 2019 but found it complex and unhelpful.
Byju’s continued to deduct loan installments despite Thomas’s cancellation request.
The consumer forum ruled that Byju’s failed to provide promised educational support and engaged in unfair trade practices.
Byju’s denied allegations of forgery and claimed the student still had the materials.
- Who
- Sabu Thomas (complainant) and Byju’s the Learning App (defendant)
- What
- Consumer complaint against Byju’s for deficiency in service and unfair trade practices
- When
- Complaint filed in 2019, order issued on July 15
- Where
- Kasaragod District Consumer Disputes Redressal Commission, Kerala
- Why
- Byju’s continued to deduct loan installments despite cancellation and failed to provide promised educational support
Consumer's Perspective
Byju’s Defense
Service Quality
Consumer's Perspective
The learning program was too complex and lacked promised educational support.
Byju’s Defense
Materials were dispatched and the student still had possession and usage.
Cancellation and Refund
Consumer's Perspective
Byju’s continued to deduct loan installments despite cancellation requests.
Byju’s Defense
No cancellation request was received during the trial period; request was made later due to a change in the student's institution.
Unfair Trade Practices
Consumer's Perspective
Allegations of forgery and illegal money collection were made.
Byju’s Defense
Denied allegations of forgery; loan was obtained with OTP verification.
- Complainant
- Sabu Thomas
- Company
- Byju’s the Learning App
- Initial Payment
- Rs 7,500
- Refund Amount
- Rs 20,333
- Compensation
- Rs 10,000
- Date of Purchase
- January 1, 2019
- Cancellation Request Date
- February 18, 2019
- Interest Rate on Refund
- 9% per annum