Archive · 21 Jul 2026
Man Wins Rs 1.25 Lakh Payout for Faulty Lift
A man in Tamil Nadu bought a home elevator for his sick wife and mother to avoid stairs.
The elevator kept breaking down, and the company couldn't fix it properly.
The man took the company to court, and the court said the company had to fix the elevator for free and pay the man money for his trouble.
The company said the man didn't take care of the elevator right, but the court still made them fix it.
The man won and got money for his problems.
A man installed a residential vacuum lift for his ailing wife and mother to avoid stairs.
The lift had repeated defects, including failure to respond to commands and door malfunctions.
The company admitted to visiting the complainant's place multiple times and replacing several components.
The consumer forum ordered the company to repair the lift, provide a six-month warranty, and pay Rs 1.25 lakh in compensation.
The company denied liability, claiming the issues resulted from improper handling and normal maintenance.
- Who
- A man who installed a residential vacuum lift for his ailing wife and mother
- What
- A consumer forum ordered the elevator company to repair the faulty lift and pay compensation
- When
- The lift was installed on December 23, 2024, and the order was passed on July 8
- Where
- Tiruvannamalai District Consumer Disputes Redressal Commission, Tamil Nadu
- Why
- The lift had repeated defects and the company failed to provide a permanent solution
Complainant's Perspective
Company's Perspective
Cause of Defects
Complainant's Perspective
The lift was not properly manufactured or installed, leading to repeated defects.
Company's Perspective
The issues resulted from improper handling and normal maintenance, not manufacturing defects.
Responsibility for Repairs
Complainant's Perspective
The company should provide free repairs and replacement parts as the defects occurred within the warranty period.
Company's Perspective
The company is willing to carry out repairs on renewal of the Annual Maintenance Contract (AMC).
Expert Opinion
Complainant's Perspective
The complainant did not produce an expert opinion or independent technical report to establish a manufacturing defect.
Company's Perspective
The company claims that the complainant did not provide any expert opinion to support their claims.
- Complainant's Purchase
- Nibav residential vacuum home elevator (G+3 model) for Rs. 17.62 lakh
- Date of Installation
- December 23, 2024
- Compensation Ordered
- Rs 1 lakh for mental agony and Rs 25,000 for litigation costs
- Warranty on Repairs
- Six months
- Company's Response
- Admitted to visiting the complainant's place multiple times and replacing several components