Archive · 29 Jul 2026
Manali Resort Ordered to Pay Rs 31,000 for Denying Confirmed Booking
A family from Gurgaon booked a stay at The Allure Grand Resort in Manali for four nights.
They had a confirmed reservation and had paid an advance of Rs 10,000.
However, when they arrived, the resort refused to give them a room.
The resort gave back the advance but did not help them find another place to stay.
The family was upset and had to take legal action.
The court decided that the resort had to pay the family Rs 31,000 for the trouble they caused.
This includes Rs 20,000 for the family's stress and Rs 11,000 for legal costs.
The resort has 45 days to pay this amount, or they will have to pay extra interest.
A Gurgaon resident and his family were denied accommodation at The Allure Grand Resort in Manali despite having a confirmed booking.
The resort refunded the advance payment of Rs 10,000 but did not assist in finding alternative accommodation.
The complainant sought legal action, alleging deficiency in service.
The resort argued that refunding the advance was sufficient and had no further obligation.
The Gurgaon District Consumer Disputes Redressal Commission ordered the resort to pay Rs 31,000 in compensation, including Rs 20,000 for mental agony and Rs 11,000 for litigation expenses.
The resort has 45 days to comply with the order, or it will attract interest at 12% per annum.
- Who
- A Gurgaon resident and his family of four, The Allure Grand Resort in Manali
- What
- The resort denied accommodation despite a confirmed booking and prior settlement agreement.
- When
- The incident occurred on October 5, 2021. The order was issued on July 13.
- Where
- The Allure Grand Resort, Manali, Himachal Pradesh
- Why
- The resort failed to honor the booking and settlement agreement, causing inconvenience and distress to the family.
Complainant's Perspective
Resort's Perspective
Responsibility to Provide Accommodation
Complainant's Perspective
The resort failed to provide the booked accommodation despite a confirmed reservation and a prior settlement agreement.
Resort's Perspective
The resort argued that refunding the advance payment was sufficient and they had no further obligation to assist the guest.
Compensation for Inconvenience
Complainant's Perspective
The complainant sought compensation for the mental agony and harassment caused by the resort's failure to honor the booking.
Resort's Perspective
The resort did not acknowledge any additional compensation beyond the refund of the advance payment.
- Complainant
- Gurgaon resident
- Resort
- The Allure Grand Resort, Manali
- Booking Period
- October 5-9, 2021
- Advance Payment
- Rs 10,000
- Total Room Tariff
- Rs 30,400
- Compensation Awarded
- Rs 31,000
- Compensation Breakdown
- Rs 20,000 for mental agony and harassment, Rs 11,000 for litigation expenses
- Order Date
- July 13
- Compliance Period
- 45 days
- Interest Rate for Delayed Payment
- 12% per annum