Archive · 14 Aug 2025
IRCTC Fined Over Food Complaints; Railways Enhances Monitoring
The Indian Railways is working to improve the food served on trains.
They've fined IRCTC over ₹13 crore due to complaints.
The government is increasing its oversight by using hospitality graduates to monitor kitchens and onboard services.
They are switching to a system where contracts are given to groups of trains instead of individual ones to make sure companies are responsible.
They also monitor complaints closely and require trained staff.
IRCTC fined ₹13.2 crore in the last financial year due to food complaints.
The Railway Ministry is taking steps to improve food hygiene and service.
Approximately 16.5 lakh meals are served daily across the Indian Railways network.
1,695 hospitality graduates are employed to monitor catering services.
A cluster-based catering model has been adopted for accountability.
- Who
- Indian Railway Catering and Tourism Corporation (IRCTC) and the Ministry of Railways.
- What
- IRCTC was fined ₹13.2 crore due to food complaints, and steps are being taken to improve catering services on Indian Railways.
- When
- In the last financial year.
- Where
- India
- Why
- To address food quality concerns and improve passenger services.
Passengers
Ministry of Railways/IRCTC
Food Quality
Passengers
Dissatisfied with the food quality and hygiene standards.
Ministry of Railways/IRCTC
Improved food quality, hygiene, and service standards.
- Total Fines
- ₹13.2 crore
- Meals Served Daily
- 16.5 lakh
- Hospitality Graduates Deployed
- 1,695
- Monitoring in Base Kitchens
- 819
- Onboard Monitors
- 876
