Archive · 20 Jul 2025
Tata Communications Focuses on Digital Push with Voice and AI
Tata Communications is making voice services more advanced as part of its digital plan.
They're moving voice beyond just phone calls.
They bought Kaleyra to help with this.
Although profits are a bit lower, they are still growing.
They are also using artificial intelligence in their products and internal operations.
The company has won big deals in areas like cloud services, media, and security.
Tata Communications is focusing on programmable voice services as part of its digital strategy.
The company acquired Kaleyra to boost its interaction stack.
EBITDA margins slipped to 19.1% in Q1FY26, while consolidated revenue grew 6.6% year-over-year.
Tata Communications is implementing AI in product development and back-end functions.
The company has won multiple million-dollar contracts across cloud, media, network, and security.
- Who
- Tata Communications
- What
- Tata Communications is expanding its digital offerings with programmable voice services and integrating AI.
- When
- Q1FY26
- Where
- US and other key markets
- Why
- To evolve beyond basic telephony, enhance customer interactions and expand their digital portfolio.
- Focus
- Programmable voice services
- Acquisition
- Kaleyra
- EBITDA Margin (Q1FY26)
- 19.1%
- Revenue Growth (YoY)
- 6.6%
- AI Implementation
- Product development and back-end functions