Archive · 4 Sep 2026
Haryana Man Wins Rs 41,000 Over Defective Car Infotainment
A man in Haryana bought a new car with the company’s highest-level features.
The car’s infotainment system did not work properly.
He complained to the consumer commission in Gurugram.
The commission agreed that the car company and dealer had provided poor service.
It ordered them to replace the faulty infotainment unit.
The man was also given Rs 30,000 for mental distress.
He received another Rs 11,000 to help pay his legal costs.
Altogether, he won Rs 41,000 in compensation and expenses.
Gurugram District Consumer Commission ordered replacement of a defective infotainment unit in a customer’s newly purchased top-variant car.
The commission held the car manufacturer and dealer responsible for severe deficiency in service and unfair trade practice.
The customer was awarded Rs 30,000 for mental harassment.
The commission also granted Rs 11,000 toward litigation expenses.
The order was issued by a bench led by president Sanjeev Jindal on August 17.
- Who
- A Haryana man, the car manufacturer, and its dealer were involved in the complaint.
- What
- The Gurugram District Consumer Commission ordered replacement of a defective infotainment unit and awarded the customer Rs 41,000.
- When
- The commission issued its order on August 17; the year was not specified.
- Where
- The case was decided by the Gurugram District Consumer Commission in Haryana.
- Why
- The commission found severe deficiency in service and unfair trade practice involving the defective infotainment system.
- Commission
- Gurugram District Consumer Commission
- Vehicle
- A newly purchased top-variant model car
- Remedy ordered
- Replacement of the defective infotainment unit
- Mental harassment compensation
- Rs 30,000
- Litigation expenses
- Rs 11,000
- Total awarded
- Rs 41,000
- Order date
- August 17; year not specified