Archive · 30 Jun 2025
Delhi Chef Addresses Customer Complaint About Oily Curry
A person ordered chicken curry from a restaurant through Swiggy, but it was too oily.
When they complained, Swiggy wasn't very helpful.
They decided to call the restaurant, and the chef answered!
The chef apologized and promised to make a new, good curry the next day.
This shows that talking to a real person can sometimes fix problems better than automated systems.
Other people also shared their experiences with online food services, some good, some not so good.
A Delhi customer received an oily chicken curry via Swiggy and was dissatisfied.
Swiggy customer support directed the customer to send an email for compensation.
The customer contacted the restaurant directly and spoke to the chef.
The chef apologized, took responsibility, and offered a fresh dish the next day.
The incident highlights the value of human interaction in customer service.
- Who
- A customer who ordered food through Swiggy, a chef, and Swiggy customer support.
- What
- A customer received an unsatisfactory chicken curry and the chef addressed the issue.
- When
- The incident occurred recently and was reported on June 30, 2025.
- Where
- Delhi, India
- Why
- The customer was unhappy with the quality of the food and sought a resolution.
Customer Experience
Business Approach
Customer Service Preference
Customer Experience
Customers value quick automated responses.
Business Approach
Customers value human interaction in resolving issues.
Food Quality Responsibility
Customer Experience
Food delivery platforms ensure quality preparation.
Business Approach
Food delivery platforms do not always guarantee food quality
- Service
- Swiggy
- Food Ordered
- Chicken Curry
- Issue
- Oily curry
- Resolution
- Chef's personal apology and promise of a new dish
- Location
- Delhi, India