Archive · 30 Jul 2026
Amazon Faces Rs 4,000 Fine Over 129-Day Refund Delay
A woman in Kerala bought Allen Cooper safety shoes from Amazon but got the wrong colour.
She asked to return them within 10 days, but the pickup was delayed because the office was closed on Sunday.
She had to send a lawyer notice before Amazon refunded her money.
The refund took 129 days, much longer than Amazon’s policy.
The consumer commission fined Amazon Rs 4,000 and ordered it to pay Rs 2,000 compensation and cover legal costs.
Kerala consumer commission fined Amazon Rs 4,000 for delayed refund.
Customer received wrong‑coloured Allen Cooper shoes and returned after the 10‑day window.
Refund issued only after a legal notice, 129 days after the return request.
Amazon cited lack of evidence and claimed pickup failure due to a closed office.
Commission ordered Amazon to pay Rs 2,000 compensation and cover proceedings costs.
- Who
- Nayanthara V J and Amazon
- What
- Delayed refund for wrong-coloured Allen Cooper shoes
- When
- Return requested September 22, 2023; refund issued January 31, 2024
- Where
- Kerala, Ernakulam district
- Why
- Amazon delayed pickup and refund, violating consumer rights
- Refund amount
- Rs 2,056
- Compensation
- Rs 4,000
- Refund delay
- 129 days
- Order date
- July 6, 2024
- Seller
- Clicktech Retail Pvt Ltd