Archive · 30 Jun 2025
India's Staffing Giant Embraces AI to Reshape Employment
An Indian staffing company called Quess is using AI robots to help run parts of their business.
These robots, or 'AI agents,' are doing jobs like screening job applicants, helping customer service reps, and checking in with employees.
Quess has even created a separate company called Digitide to focus on using AI.
This means Digitide can do more work with fewer people, because the robots handle a lot of the tasks.
They are also training employees in how to work with AI to make their work even better.
Quess Corp, an Indian staffing company, is integrating AI agents into its operations.
Digitide Solutions, a Quess Corp spinoff, is centralizing AI to handle tasks like hiring, collections, and payroll.
AI agents such as 'Nikki' and 'QBuddy' are utilized for employee morale checks and customer interaction guidance.
Digitide aims to increase revenue through AI-driven efficiency and expansion into global markets.
The company is developing an AI-focused curriculum and internal training programs for its workforce.
- Who
- Quess Corp, led by Ajit Isaac, and Digitide Solutions, with Gurmeet Chahal as CEO.
- What
- Quess Corp is integrating AI agents for various operational tasks, leading to workforce restructuring.
- When
- The transition is currently underway with Digitide's establishment and ongoing implementation.
- Where
- Digitide operates across India, with plans to expand globally including the US and the Middle East.
- Why
- To increase efficiency, improve service delivery, and to adapt to the changing nature of employment.
Traditional Outsourcing
AI-Driven Solutions
Approach to Business
Traditional Outsourcing
Focus on Headcount
AI-Driven Solutions
Prioritizing Efficiency and Outcomes
- Company
- Quess Corp/Digitide Solutions
- Industry
- Staffing and BPO services
- Key People
- Ajit Isaac, Gurmeet Chahal
- AI Agents Examples
- Nikki, QBuddy, DigiColleqt
- Digitide Revenue (2024-25)
- $342 million
- Digitide Projected Revenue (2028-29)
- $1 billion
- Digitide Current Headcount
- 55,000
- Digitide Projected Headcount (2028-29)
- 95,000