Delhi Mitra app with 3-tier grievance redressal

The Delhi government is launching the Delhi Mitra app and portal to help people complain about services.

It has a three-step process to solve problems.

First, a special officer will try to fix the issue in 21 days.

If the person is not happy, a second officer will check the work in 10 days.

If still not happy, a final officer will look into it in another 10 days.

So, every problem will be solved in 41 days.

There will also be a call centre where people can call 1902 to complain or check the status of their complaint.

The app will also let people give ideas to improve services.