Archive · 7 Oct 2026
Puducherry Commission Orders Movers to Pay Rs 73,000
A man hired a company to move his things from Gujarat to Puducherry.
He said the company quoted Rs 25,000 but collected Rs 43,000.
He also said the company left the goods on a highway instead of bringing them to his home.
His air conditioner was missing from the delivered items.
He said the company later asked for money to give the AC back.
The commission said the company did not appear to defend itself in the case.
It did not order the same AC returned because it was bought in 2019 and its current condition was unknown.
Instead, the commission ordered the company to pay Rs 20,000 for the AC, along with other compensation and costs.
The total ordered payment was Rs 73,000.
A man said movers quoted Rs 25,000 to transport his household goods from Gujarat to Puducherry.
He said the company collected Rs 43,000 and unloaded the goods on a highway during delivery in June 2025.
The complainant said his air conditioner, valued at about Rs 39,999, was missing and the company later demanded money to release it.
The commission said the company did not appear to contest the complaint despite receiving notice.
It ordered Rs 73,000 in payments: Rs 18,000 for excess charges, Rs 20,000 for the AC, Rs 25,000 for mental agony and Rs 10,000 in legal costs.
- Who
- A man who hired a movers and packers company, and the company named in his complaint.
- What
- The Puducherry consumer commission ordered the company to pay Rs 73,000 over excess charges and an undelivered air conditioner.
- When
- The order was dated August 31; the delivery took place in June 2025. The order year is not stated.
- Where
- The goods were being moved from Gujarat to Puducherry.
- Why
- The commission found the company had not delivered the AC and awarded compensation for excess charges, mental agony and litigation costs.
Complainant's account
Company's response
Charges and delivery
Complainant's account
The man said the company quoted Rs 25,000, collected Rs 43,000 and unloaded the goods on a highway.
Company's response
The company did not appear to contest the case despite receiving notice; the articles report no response from it.
Missing air conditioner
Complainant's account
The man said the AC was missing and the company later admitted having it but demanded Rs 5,000, then Rs 13,000, for its release.
Company's response
The company did not appear to contest the case, and no response to the allegations is reported.
- Total ordered payment
- Rs 73,000
- Original quoted price
- Rs 25,000
- Amount collected, according to the complainant
- Rs 43,000
- AC value stated by the complainant
- About Rs 39,999
- Award for excess charges
- Rs 18,000
- Award for the AC
- Rs 20,000, or 50% of its stated value
- Other awards
- Rs 25,000 for mental agony and Rs 10,000 for litigation costs
- Consumer helplines
- Puducherry: 180-0425-1082; National Consumer Helpline: 1915
