Archive · 18 Nov 2025
India's GCC Workforce to Double by 2030 in AI Era
In the next few years, India's Global Capability Centers (GCCs) are expected to grow a lot because of artificial intelligence (AI).
More jobs will be created, and these centers will become more important.
Many GCCs are already using or planning to use AI, which will change the types of jobs available.
This growth is happening not just in big cities, but also in smaller cities where it's cheaper to work and there's less turnover.
The Indian government is helping this growth with good policies and digital tools.
India's GCC workforce projected to reach 3.46 million by 2030, adding 1.3 million new roles
70% of GCCs investing in Generative AI (GenAI) by 2025, 60% setting up AI safety teams by 2026
AI governance rapidly institutionalizing across India's GCCs, driving job growth and role evolution
Tier II and III cities gaining prominence for GCCs due to lower attrition, costs, and talent advantages
Progressive state policies and digital infrastructure accelerating India's GCC expansion
- Who
- India's Global Capability Centers (GCCs)
- What
- Projected workforce growth and AI integration
- When
- By 2030, with significant changes by 2026
- Where
- India, with a shift towards Tier II and III cities
- Why
- To drive innovation, efficiency, and economic growth through AI
Embracing AI Integration
Cautious about Job Displacement
AI-driven Growth
Embracing AI Integration
AI will create new jobs and drive economic growth.
Cautious about Job Displacement
AI may lead to job displacement in certain sectors.
- Projected Workforce in 2030
- 3.46 million
- New Job Roles by 2030
- 1.3 million
- GCCs Investing in GenAI by 2025
- 70%
- GCCs Setting Up AI Safety Teams by 2026
- 60%
- AI Governance Impact on Jobs in 2026
- 11% increase
- GCCs Embedding GenAI in Daily Operations by 2024
- 75%
- Roles Being Redesigned as AI Copilots
- 27% (mid-level), 25% (junior)
- GCCs Establishing Central AI Committees or CoEs
- 33%
- GCCs Managing AI Oversight Through Business Units
- 29%
- GCCs in Tier II and III Cities
- Gaining prominence due to lower attrition, costs, and talent advantages
Sources
Infosys Unveils AI-first GCC Model to Transform Global Capability Centers into Innovation Hubs
Infosys launches AI-first GCC model to transform global capability centres
Infosys launches AI-first GCC model to transform GCCs into innovation hubs
India’s GCC workforce to almost double to touch 3.46 million by 2030 in AI era
AI adoption to push India’s GCC workforce to 3.46 million by 2030, says NLB Services
