Archive · 3 Jul 2025
Taxi Users Resent Cancellation and Fees, Survey Finds
App-based taxi users are facing problems like drivers canceling rides and high charges.
A survey found that cancellation fees have increased, and some drivers are not courteous.
The government is trying to fix this by fining drivers who cancel without a good reason.
It is also adjusting the prices drivers can charge during peak and off-peak hours.
Most users want all app-based taxis to follow the same basic rules and standards to improve their experiences.
Ride cancellation charges doubled from 23% (2023) to 45% (2025).
25% of users reported issues with driver courteousness in 2025.
The government introduced penalties for drivers canceling accepted rides.
Users are concerned about surge pricing and long wait times.
82% of users want common service standards across all app-based taxis.
- Who
- App-based taxi users, drivers, and the government.
- What
- Increasing ride cancellation issues and user dissatisfaction with app-based taxi services.
- When
- Observed in 2025, with data compared to 2023.
- Where
- Across India, with survey data from 325 districts.
- Why
- Ride cancellations, surge pricing, and lack of common service standards.
User Concerns
Aggregator Practices
Service and Pricing Standards
User Concerns
Users face high cancellation fees and surge pricing, wanting better service standards.
Aggregator Practices
Taxi aggregators and drivers have different standards for pricing and services.
- Cancellation Charges (2023)
- 23%
- Cancellation Charges (2025)
- 45%
- Users reporting driver issues (2025)
- 25%
- Users unhappy with taxi cleanliness (2025)
- 30%
- Users dissatisfied with safety (2025)
- 6%
- Users wanting common standards
- 82%
